Learn How to Supercharge Your IT Support with LogMeIn Rescue’s AI Package
Unlock a new era of efficiency and improve customer satisfaction with tools that analyze, recommend, and automate, giving every technician—from beginner to expert—the ability to efficiently tackle complex issues with confidence.
Key AI Features to Revolutionize Your Help Desk or Support Team
Empower your teams with real-time insights and automation tools to streamline troubleshooting, ensuring faster and more reliable resolutions for your valued customers.
- AI Session Summary
Generate summaries from all the available session information, including chat log and device information, as well as any action the agent has taken during the session. - AI Device Analysis
Analyze all device information to identify outliers like high resource consumption or frequent application crashes. This systematic check can be triggered at session start or during the session, on demand. - AI Screen Analysis
Capture AI-assisted interpretations and recommendations for any and all error messages stemming from end user or customer devices. - AI In Session Recommendations*
Helps technicians with contextual recommendations on how to resolve a detected end user problem at any point during the session, and the AI can also propose a potential remediation to the issue at hand. - Advanced Integration with ServiceNow*
Allows for data to flow between ServiceNow Ticketing Module and Knowledge Base and Rescue session driven by AI. - * coming soon