The COVID-19 pandemic has changed how education is delivered across higher ed institutions, and as a result, what IT teams need from their support tools. Campus help desks have been inundated with tech support requests and challenges as schools increase their reliance on technology. And schools are depending on IT to stay resilient and secure.

Today’s complex higher ed environments require a flexible, responsive and secure remote support solution. This evaluation guide will help IT managers select the right remote support tool suited for today’s higher education needs.