At LogMeIn, we value the privacy and security of our customers and their data. Therefore, we have taken precautions designed to ensure that we are safeguarding the information entrusted to us by our users from any unlawful access or intrusions. This policy was created to provide greater transparency regarding the guidelines used by LogMeIn to determine how and when we will process demands received from law enforcement, national security, and other regulatory bodies (“Government”) for information about our customers, their employees, and/or their users (“Customer Information”).
In addition, it is important to note that while this policy is not specifically intended to address requests for Customer Information arising from private or commercial disputes, LogMeIn will, to the extent applicable, take the same precautions specified herein for such requests.
Upon receipt of a Government request for Customer Information, LogMeIn takes the following steps into consideration before responding:
The vast majority of requests we receive are for basic customer account-level information in connection with a Government investigation of potential fraud, a violation of law, or suspected bad actors who may be using our services in violation of our Terms of Service.
The categories of Customer Information that may be hosted and retained by LogMeIn depend on which LogMeIn services are used. We strongly encourage Government officials to review our service offerings before preparing and submitting any warrant, subpoena, court order, or equivalent legal request.
Government officials are asked to ensure that any requests for Customer Information be reasonable in scope and narrowly tailored to request only the information needed to complete their investigation. To help us respond in an effective and timely manner, please provide as much of the following information as possible:
Each request must also include contact information for the authorized Government official, including:
While we agree to accept requests by this method, neither LogMeIn nor our customers waive any legal rights based on this accommodation. Additionally, e-mail requests must be made from an official Government e-mail address.
All Government requests must be issued pursuant to applicable laws and made through official channels (e.g., executed order, Government e-mail address, etc.). In addition, requests must be made under appropriate legal basis, and a Mutual Legal Assistance Treaty request, a request from a country meeting the obligations under the U.S. CLOUD Act, letter rogatory, or other form of domestication may be required to establish the legal basis of the request.
We will review all international Government requests on a country-by-country and case-by-case basis in order to consider and balance our local legal obligations against our commitments to promote users’ safety and privacy. We may choose to respond differently to requests from different countries where these commitments conflict with local law.