How Trycare Revolutionized IT Support for Healthcare Excellence

Trycare, a top UK dental and podiatry distributor, relies on a fast-paced team and an extensive product catalogue to deliver consistent service. As IT complexity grew, fragmented tools slowed support and frustrated both staff and IT alike, especially for their remote salesforce. By uniting support, remote access, and device management with LogMeIn Resolve, Trycare’s IT team now delivers responsive, expert help from anywhere, cutting resolution times and lifting user satisfaction to new heights.

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Founded in 1996, the company is known for exceptional customer service and a “one-stop shop” ethos for healthcare professionals nationwide.

 

Leading IT operations is IT Manager David Myers, whose team supports multiple office locations and a predominantly remote salesforce, ensuring seamless operations across the organization

 

Before using LogMeIn Resolve, we had various software and IT service management bits across various suppliers…having things ‘here, there, and everywhere.

David Myers

Trycare