TeamViewer Customers are Saying Goodbye to...
Paying more and getting less
“We added the TeamViewer RMM to our desktop support. It was expensive and clunky. Now we're paying less than the Base module of TeamViewer, plus we’re getting inventory management, ticketing, knowledge base and more.”
System Administrator,
Wholesale Company
System Administrator,
Wholesale Company
Lack of partnership from Sales and Support
“I've always received excellent communication and support both from Support and Sales while engaging with [LogMeIn]. TeamViewer has been aggressive, impolite, rude, uncaring, inconsiderate and deceitful.”
Director, Support Operations,
Media Company
Director, Support Operations,
Media Company
Constant Price Increases
“TeamViewer continued to raise their prices on us even though we were with them for many years. [LogMeIn] is much more feature rich, providing more overall value for the annual cost.”
Director, Support Operations,
Media Company
Director, Support Operations,
Media Company
Tarnished Customer Trust
“People are more willing to use LogMeIn. If customers are a little more technical, they don't necessarily like TeamViewer just because of the negative press they've had.”
Technical Project Manager,
Security Company
Technical Project Manager,
Security Company
Charging 4-6x more for Standard Security
“In TeamViewer corporate there is NO SSO. You need to upgrade to Tensor which is 4-6x as expensive. Security should be standard.”
Managed Service Provider,
TrustRadius
Managed Service Provider,
TrustRadius
Security Gaps
“We switched for some of the more in-depth features that we got with [LogMeIn]. We also made the switch due to a 3rd party IT company recommendation, they informed us of some of the shortcomings that Teamviewer had in regards to security.”
Administrative Assistant,
G2
Administrative Assistant,
G2
Overpromised functionality
“We were very disappointed with Team viewers Endpoint Management module. It would error out a lot. [LogMeIn] Resolve allowed us to do more in the first week than we were able to accomplish in a year with TeamViewer and at a fraction of the cost.”
System Administrator,
Wholesale Company
System Administrator,
Wholesale Company
Sessions Blocked over mismatched versions
“Our users aren’t tech savvy, so getting them to download TeamViewer to launch it in the first place was a hassle. And if they had a different version of TeamViewer, we'd have to walk them through uninstalling TeamViewer and re-installing the most updated version. It was a nightmare. [LogMeIn] is a lot easier.”
Service Desk Supervisor,
Nonprofit Organization
Service Desk Supervisor,
Nonprofit Organization
Unreliable performance
“I severely miss LogMeIn (the software my company switched to TeamViewer from) as we used it for 4 years without a single issue. It is unacceptable to me how frequently we are all left unable to service our clients because the software is down.”
Connectivity Engineer,
TrustRadius
Connectivity Engineer,
TrustRadius
