LogMeIn Rescue + ServiceNow Integration

Elevate your IT support with the powerful Rescue and ServiceNow integration. Designed for today’s fast-paced service environments, this unified solution delivers secure remote support, AI-enhanced troubleshooting and instant AI-generated documentation—right inside your existing workflows.

  • Seamless remote support allows technicians to generate PIN codes and launch sessions from any ServiceNow case, incident, agent workspace, or interaction.
  • AI-powered efficiency analyzes screenshots or interprets errors, leveraging information from the ServiceNow ticket data and linked knowledge base articles.*
  • Effortless, always-complete documentation with chat transcripts and AI summaries instantly posed back to ServiceNow.*
  • Unified experience for technicians and users consolidates all support activity, session data, chat logs and notes within a ServiceNow incident or case.
    • * AI features are part of Rescue's paid AI Package
LogMeIn Rescue ServiceNow AI Integration Demo