2022

2022 Archive

/blog/3-main-differences-between-a-help-desk-vs-service-desk

Woman working remotely on a laptop getting technical help from an IT help desk or service desk

IT Help Desk vs. Service Desk: Understand the Key Differences

11/26/2025

/blog/help-desk-kpis-metrics-you-should-be-tracking-today

Woman smiling over her shoulder at work representing employee satisfaction, a key performance indicator IT teams should be tracking today

Help desk KPIs: Metrics you should be tracking today

12/30/2022

/blog/the-high-cost-of-it-agent-onboarding-and-how-to-save

IT support agent onboarding onto support tools at her remote workstation with ease and efficiency

The high cost of IT agent onboarding and how to save

12/21/2022