Insights
/de/blog/see-what-your-customer-sees-visual-remote-customer-service-and-it-support-in-the-age-of-social-distancing
See What Your Customer Sees: Visual Remote Customer Service and IT Support in the Age of Social Distancing
04/25/2020
/de/blog/covid-19-top-3-challenges-of-remote-support-now-and-how-to-solve-for-them
COVID-19: Top 3 Challenges of Remote Support Now. And How to Solve for Them.
04/08/2020
/de/blog/the-mad-dash-to-remotely-support-physical-devices-whats-working-whats-not
The Mad Dash to Remotely Support Physical Devices: What’s Working, What’s Not
04/06/2020
/de/blog/in-the-new-work-from-home-reality-reducing-friction-is-key-for-remote-it-support
In the New Work-from-Home Reality, Reducing Friction is Key for Remote IT Support
04/02/2020
/de/blog/covid-19-is-changing-everything-including-physical-device-support
COVID-19 is Changing Everything, Including Physical Device Support
04/01/2020
/de/blog/covid-19-is-stress-testing-remote-support-how-to-make-remote-support-simple-flexible-and-secure
COVID-19 is Stress Testing Remote Support: How to Make Remote Support Simple, Flexible and Secure
03/29/2020
/de/blog/the-death-of-average-handle-time-now-what
The Death of Average Handle Time: Now What?
06/10/2019
/de/blog/need-mobile-first-support-strategy
Why You Need a Mobile-First Support Strategy
02/01/2019
/de/blog/going-global-conquer-customer-support-across-continents
Going Global: How to Conquer Customer Support Across Continents
01/22/2019