Getting Started with Calling Card

Calling Card gives employees, customers, and other end users the power to launch a remote support session with the single click of a desk- top shortcut. All it takes is a simple one-time download and installation by individual users. Once it’s on their desktop, they’ll be able to kick off a remote support session and connect with support technicians in seconds.

As an administrator or a technician, you have the ability to generate Calling Card installers and decide who among your end users can deploy them. This gives you total control over who has an instant connection to your remote support capabilities, from employees to customers.

The Calling Card feature can be downloaded as an MSI installer from your company’s website. Technicians can either save the MSI installer on a network for manual distribution, or they can silently deploy it from the Technician Console during their first Rescue session with the customer.