HaloPSA
Effortlessly Manage Alerts and Tickets Across Platforms
Description
Streamline incident management with the LogMeIn Resolve’s HaloPSA integration. Designed to simplify workflows and enhance operational efficiency, this integration ensures that critical alerts are never missed.
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- Automate Tickets Based on Alert Priorities: Stay in control by configuring ticket creation based on alert priorities. Choose from low, medium, high, or urgent priority alerts. When an alert is triggered from the Resolve platform, a corresponding ticket is instantly created on HaloPSA.
- Customizable Ticket Settings: Pre-configure essential ticket details before they're created. Set site specifications, SLA settings, SLA priorities, and even the ticket's initial status—all tailored to your business needs and processes.
- Summary Verification: Before finalizing, review all configurations on a summary page. With one click, save your settings and let the integration efficiently power the alerts-to-tickets workflow.
- Export Devices: Transfer device details seamlessly from Resolve to Halo for unified and streamlined device management.
- Sync Tenants: Ensure tenant data consistency across both platforms. Export tenants from Resolve to Halo and sync tenant information back to Resolve.
Overview
How To Install