ServiceNow

Description

Ever wondered how your agents could start a fast and secure remote support session directly from a ServiceNow ticket? Look no further: GoTo Resolve is now available in ServiceNow to do just that.

Dazzle your customers by how fast your agents can resolve their problems during an instant screen-sharing session. Use the GoTo Resolve App in ServiceNow to start a one-click support session that makes all your customers happy. When the support session ends, notes and recordings are automatically pulled into the ServiceNow ticket for record-keeping purposes. No need to use yet another system to manage remote support sessions. Mind-blowing, right?

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Provide Integrated Remote Support

From a ServiceNow ticket, your agents can initiate an instant online support session with a single click to access and control a customer’s PC, Mac, Android, or iOS device.

Raise Productivity and Revenue

GoTo Resolve for ServiceNow makes it easier and faster to support your customers, helping you drive productivity and increase revenue. Way to make a good ticketing system great.

Improve Customer Satisfaction

A quick glimpse into your customer’s issue during a remote support session makes your agents superheroes. Tackling issues quickly increases first-contact resolution rates and enhances customer satisfaction.