L'importance de l'audit et du reporting dans les logiciels d'assistance à distance
par Laura Leaver, conseillère en solutions GoTo
Informations
/fr/blog/what-techs-can-or-cannot-do-in-a-remote-support-session-can-make-or-break-your-compliance
What Techs Can (or Cannot) Do in a Remote Support Session Can Make or Break Your Compliance
Learn how to ensure that your support techs have access to what’s needed to get the job done – and nothing more.
09/23/2022
/fr/blog/webinar-recap-remote-support-tools-then-vs-now-its-time-to-re-evaluate
Webinar Recap: Remote Support Tools, Then vs Now – It’s Time to Re-evaluate
Trends like flexible work and digital habits are impacting remote support strategies. Learn what is needed most in a remote support solution.
04/29/2022
/fr/blog/can-you-improve-customer-support-with-a-remote-team
Can you improve customer support with a remote team?
If you’re handling more support requests remotely, and doing it with a more remote team, you’re not alone. But you might need better tools.
04/11/2022
/fr/blog/how-flexible-work-is-reshaping-it-support
How Flexible Work Is Reshaping IT Support
The shift to flexible work changes how customers are supported. Learn 4 trends that affect what you really need in a remote support tool now.
03/29/2022
/fr/blog/is-co-browsing-screen-share-or-remote-desktop-more-secure
Is Co-browsing, Screen Share, or Remote Desktop More Secure?
Are there security differences and risks between co-browsing, screen sharing, and remote desktop access? Read this LogMeIn Rescue article to find out.
12/10/2021
/fr/blog/remote-reboot-nightmares-make-support-less-scary
Remote Reboot Nightmares? Make Support Less Scary
Remote reboot nightmares keeping you up at night? Learn how LogMeIn Rescue reconnection options make restarting and supporting remote devices easier than ever.
12/09/2021
/fr/blog/can-visual-remote-guidance-help-in-manufacturing
Can Visual Remote Guidance Help in Manufacturing?
Learn how visual engagement tools such as Rescue Live Lens can help manufacturing organizations optimize operations, repairs, and first-time problem resolution.
12/08/2021
/fr/blog/privacy-and-co-browsing-stay-off-the-customers-naughty-list
Privacy and Co-browsing: Stay Off the Customer’s “Naughty List”
Learn how co-browsing might be the perfect choice for enhanced security and privacy when assisting users in data-sensitive support and sales transactions.
12/06/2021
/fr/blog/using-an-online-meeting-tool-for-remote-support-dont-play-with-fire-choose-purpose-built-instead
Using an Online Meeting Tool for Remote Support? Don’t Play With Fire, Choose Purpose-Built Instead
Using an online meeting tool for providing remote IT support is risky business. Learn why remote support software is safer and more reliable.
09/28/2021