Freshdesk

Use the LogMeIn Rescue App in Freshdesk to instantly launch remote support sessions and seamlessly add session details to your support tickets.

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Helpdesq logo

Website

www.freshworks.com/freshdesk


Integration Category

Customer Support


Used With

LogMeIn Rescue


Additional Resources

Support Article

Overview


Freshdesk customer support software provides a centralized location to manage all support conversations. In joining Rescue with Freshdesk, Rescue session data is linked to support tickets, giving agents a 360 view into each request and resolution. Integrate Rescue with Freshdesk to:


Features

  • Start a remote support session from Freshdesk customer support ticket 
  • Add session data back to the support ticket so that all of the troubleshooting and resolution information is centrally located