Jira Service Management

Use the LogMeIn Rescue App in Jira Service Management to launch remote support sessions and automatically sync session details and chat logs—all within your Jira tickets.

https://edge.sitecorecloud.io/gototechnol00e8-mktglobalxm07e7-mktglobalpr9498-b870/media/project-global/global/integrations/jira-rescue/story-text-image.png?h=628&iar=0&w=1116
Helpdesq logo

Website

www.atlassian.com/software/jira/service-management


Integration Category

Customer Support


Used With

LogMeIn Rescue


Additional Resources

Support Article

Overview


Jira Service Management (formerly Jira Service Desk) is an end-to-end customer service management platform for IT and business teams handling client or employee service requests, built on the Jira platform. By integrating with Rescue, IT and support teams can streamline workflows, reduce context switching, and centralize data for a single source of truth. Integrate Rescue with Jira Service Desk to:


Features

  • Create and share a Rescue remote session from within a Jira Ticket 
  • Automatically sync chat logs and session details to Jira Ticket once session is closed