Salesforce + Lightning

Use the LogMeIn Rescue App in Salesforce + Lightning to launch a one-click, hassle-free remote support session today.

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Website

www.salesforce.com/campaign/lightning/


Integration Category

Customer Support


Used With

LogMeIn Rescue


Additional Resources

Support Article

Overview


Salesforce provides organizations with a central repository to manage customer and account information. By integrating with Rescue, IT and support teams can log remote support session data in their Salesforce and Salesforce Lightning environments and deliver smarter, faster customer service. Integrate Rescue with Salesforce to:


Features

  • Launch a remote support session directly from the Case tab within Salesforce (enable Single Sign-On so technicians won’t have to enter Rescue credentials within Salesforce)
  • Save session data back to Salesforce and access session details in the Activity History section for each case