ServiceNow

Start a seamless LogMeIn Rescue remote support session directly from ServiceNow with one click.

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Website

www.servicenow.com


Integration Category

Customer Support


Used With

LogMeIn Rescue


Additional Resources

Support Article

Overview


ServiceNow is a unified system that allows businesses to categorize, prioritize, assign, and track help requests all in one place. When ServiceNow and Rescue are tied together, support session history, chat dialogues, and notes become part of a single system of record for each incident. Integrate Rescue with ServiceNow to:


Features

  • Easily generate a Rescue PIN and begin a remote support session link in the ServiceNow interface
  • Instantly synchronize chat dialog and session summaries from Rescue sessions to ServiceNow incidents with AI-generated documentation
  • Start an IT session within a Rescue channel and open a new ServiceNow incident or case to store the session data
  • Use AI-enhanced troubleshooting to analyze screenshots and interpret errors with ServiceNow ticket data and linked KB articles*

*AI features are part of Rescue’s paid AI Package