Jen Brown

Jen

Brown

Senior Director, Marketing

Jen Brown.

More From Jen

How to Achieve First Contact Resolution (FCR) with Customer Support

September 4, 2024

By Jen Brown

How to Achieve First Contact Resolution (FCR) with Customer Support.

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INSIGHTS

Top remote IT support challenges and solutions: 50 IT pros weigh in

December 11, 2023

By Jen Brown

Remote worker on a living room chair talking on a mobile phone discussing top challenges for IT professionals in today’s hybrid environment

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PRODUCTS IN PRACTICE

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2023

Four key remote support challenges and how your peers are keeping pace

October 27, 2022

By Jen Brown

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INSIGHTS