Manufacturing operates on razor-thin margins where every decision counts. Staying profitable, while remaining competitive is a clever balancing act.

In today’s volatile global economy—shaped by fluctuating raw material prices, labor shortages, and shifting market demands—maintaining control over every dollar spent is more important than ever.

While economic pressures may be beyond your control, you can take charge of your operating overhead, starting with IT support costs. With the right remote support provider, you’re better positioned to weather economic challenges and focus resources where they’re needed most: keeping your manufacturing lines moving efficiently and profitably.

Stop bleeding money on remote support fees that spiral out of control without warning. When your IT budget gets hijacked by surprise renewal spikes and hidden fees, it doesn't just hurt your bottom line—it threatens your entire operation.

Do you trust your provider has your best interests in mind? You need a remote support solution that grows with your operations without risking your budget. For manufacturers comparing remote solutions, that’s where LogMeIn outperforms TeamViewer.

The Hidden Cost Crisis in Manufacturing IT Support

Manufacturers can’t simply absorb surprise costs from sudden price hikes; every unplanned expense will directly impact production capacity and operational efficiency. This creates chaos that reaches far beyond the IT department.

With remote support demands reaching everywhere, from factory floor to field technician equipment, an unplanned price increase or upgrade has the potential to limit your ability to support critical operations – that’s more than a hefty price tag! What’s more, this increase is for the same support or standard security features.

Price Traps That Blindside Manufacturers

TeamViewer’s pricing model contains several hidden traps that threaten manufacturing operations:

• Sudden renewal spikes (even for loyal customers)
  Multi-year budget planning for production or equipment rollouts can be derailed overnight by new support constraints.
• Feature blocking
  Essential capabilities like SSO and integrations are locked behind enterprise tiers that cost up to five times more. These aren't luxuries—they're necessities for managing manufacturing systems securely.
• Device and session limits
  Creating artificial constraints that don't match your reality. You shouldn’t be forced to choose between coverage and cost when supporting production line workstations or field equipment.
• Hidden integration costs
  Forced to pay for add-ons to connect your remote support to your existing manufacturing systems – no thank you!

Rescue's Transparent Approach to Manufacturing Support

Rescue eliminates pricing surprises with a fundamentally different approach ideal for manufacturing operations:

• Unlimited endpoints
  Support all equipment without counting devices. Production lines to field technicians, your costs remain predictable.
• Integrations included
  Connect Rescue seamlessly with ServiceNow, Salesforce, Teams, and more out-of-the-box or use the robust open-APIs to build connections to manufacturing-specific platforms at no additional cost.
• Flexible licensing models
  Select licensing based on your shift patterns, site structures, and support team organization for remote support that matches how you work.
• Dedicated customer success management*
  Hands-on support for deployment and training at no extra cost, ensuring smooth rollouts across manufacturing facilities.
• Automated AI device analysis
  Instantly identify system issues across your manufacturing environment, speeding problem resolution without the need for extensive technical expertise.

The Strategic Value of Cost Predictability

Predictable remote support costs enable manufacturing companies to make strategic business decisions with confidence. When you can trust your remote support costs are predictable and scalable you can focus on business growth:

• Plan equipment expansions knowing your support infrastructure can scale affordably with operations.
• Budget for growth initiatives without reserving funds for potential software price shocks.
• Support more locations by deploying remote capabilities to branch facilities, field operations, and customer sites without cost anxiety.
• Invest in team training using resources that aren't being diverted to cover surprise renewal increases.

Cost predictability transforms remote support from a budget risk into a strategic enabler of manufacturing growth.

Making the Switch: What Manufacturing Leaders Need to Know

Choose remote support that grows with your manufacturing operations without breaking your budget. Rescue delivers predictable costs, scalability, and advanced security that keep operations running smoothly—without the pricing surprises that have made TeamViewer a risk to your bottom line.