Managing technology across hundreds of retail locations without a centralized monitoring system meant the IT team was always working reactively. Peripheral store devices had no unified oversight, so problems were only discovered once they had already surfaced and disruption had already occurred. Backups were handled locally within each store — inconsistent, unsecured, and entirely outside central governance. Without standardized patch management, a clear software inventory, or an efficient way to access remote systems, the team faced growing operational risk and an unsustainable workload. For Andrea and his team, a single platform capable of centralizing control and shifting the entire operation from reactive to proactive was the only viable path forward. 

EcorNaturaSì chose LogMeIn Resolve to bring that vision to life, driven by a clear governance gap and the need for visibility and control across a distributed environment that had long operated in silos. With Resolve in place, the IT team configured custom monitoring alerts and policies across the store network, enabling them to detect and address potential incidents before they escalate. Automated patch days were introduced to keep devices across all 350 stores consistently updated, with monitoring in place to verify correct execution across every location. The software inventory capability gave the team a clear, ongoing view of every application running across store systems, allowing them to identify and remove deprecated or unwanted software estate-wide.

Remote access became the backbone of day-to-day support: with stores spread across all of Italy, the ability to connect to any system without dispatching a technician on-site dramatically reduced response times and travel costs. The Resolve mobile app added a further layer of flexibility, allowing the team to check device status and manage systems in real time, even during in-store field visits. Session recordings, converted into AIassisted knowledge base articles, addressed a long-standing documentation gap: edge cases and exceptions that had previously gone unrecorded are now permanently captured, enriching the team's institutional knowledge with every resolved incident. Onboarding was smooth and well-supported by LogMeIn's consultant team, with the platform described as simple and intuitive — reaching full operational readiness in just a few weeks.

The impact has been felt across every layer of IT operations. A previously fragmented, locally managed environment is now centrally governed, monitored, and automated, with incidents identified and addressed before they disrupt store operations. Patch management runs consistently across all 350 locations without manual intervention, and on-site technician dispatches have been significantly reduced. The knowledge base grows with every session, giving the team a permanent and searchable record of resolved cases that simply didn't exist before.

Looking ahead, EcorNaturaSì is rolling out the LogMeIn Data Protection Suite powered by Acronis to centralize cloud backup and replace the unsecured local backups that previously existed outside any governance framework. The team is also decommissioning its previous MDM platform in favor of Resolve's built-in MDM — simpler, more intuitive, and enabling complete team autonomy in managing and enrolling new devices. What began as a governance challenge has become a scalable foundation for proactive IT management across one of Italy's most distinctive retail networks.