Learn more about the current challenges in customer support, how remote support and visual engagement can help, and the importance of FCR to tie it all together.

In this webinar, join product experts as we review topics such as:

• Why track customer support metrics?
• What is FCR and why is it important?
• What challenges hinder FCR?
• What is remote support and visual engagement?
• How can remote support and visual engagement help address these challenges?