Question 1

What's the difference between remote access and remote control?

Accepted Answer

Remote access refers to the general ability to connect to a remote device, whereas remote control is the action of providing technical support once a remote access connection is established for the specific purpose of troubleshooting and solving technical issues.

Question 2

What devices does LogMeIn’s remote computer control software work with?

Accepted Answer

With LogMeIn, you are able to remotely support Macs, PCs, and Androids and Chromebooks from any Mac, PC, Chromebook, Android, or iOS device.

Question 3

How does remote control software work?

Accepted Answer

Unlike other solutions that may require a user to be on the same network or a VPN, remote control software works by creating a connection between a local and remote host over either a network or an internet connection. This provides greater flexibility in the range of circumstances where an agent can provide support. Once an agent has access with a remote support tool, they are able to access the device as if they were in front of it, as well as securely transfer files between the local and host computer.

Question 4

Who uses remote control software?

Accepted Answer

Remote support software is used by internal IT teams at organizations of all sizes, as well as Managed Service Providers (MSPs) and independent consultants. With so much work done remotely, it has become an essential function for most organizations, and can even be used for personal use to help family and friends with their IT issues.

Question 5

What makes LogMeIn’s remote control software better/different than other similar products?

Accepted Answer

LogMeIn’s remote control software stands out by offering best-in-class solutions for businesses of all sizes. Resolve is an all-in-one platform designed for small to mid-sized businesses and MSPs, integrating RMM, MDM, and remote IT support for proactive device management. Rescue, on the other hand, caters to enterprises, focusing on advanced remote support for internal IT and customer service teams, with features like AI chat translation and customizable workflows. Both ensure secure, fast, and reliable support, making them adaptable to diverse IT needs.

Flexible remote control software for every business need

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