As we approach the end of 2025, it’s the perfect time to reflect on the major milestones and product innovations from LogMeIn Rescue this year. From intelligent AI and deeper ServiceNow connectivity to enhanced device-level security and powerful Web Technician Console improvements, Rescue has continued to evolve in all the right ways. Here’s a look at the top releases that shaped 2025.
Rescue AI
Resolve issues faster with real-time, AI-driven guidance
Rescue AI brings real-time intelligence to every support session. Give your technicians the clarity and speed they need to resolve issues faster and more confidently. By turning on-screen activity, device health, and session details into actionable insights, Rescue AI eliminates guesswork, reduces escalations, and helps your team deliver consistent first-contact resolutions.
- AI Error (Screen) Analysis: Instantly interpret on-screen errors and receive recommended fixes.
- AI Device Analysis: Understand device health and root causes quickly with real-time diagnostics.
- AI Session Summary: Automate documentation with accurate, AI-generated summaries of each session.
- AI Script Building Assistant: Create troubleshooting scripts faster with AI-generated steps tailored to common issues.
Advanced AI ServiceNow Integration
Act on clearer ticket insights and streamline every workflow
The latest evolution of the ServiceNow integration brings powerful AI capabilities directly into your workflows. Instantly analyze the tickets, along with related incidents and knowledge articles, to get clear, context-rich recommendations the moment a session begins. You can move faster with more precise guidance, while every summary, action, and resolution syncs automatically to the ticket. This reduces manual admin work and helps you build a continuous improvement loop that strengthens both immediate troubleshooting and long-term knowledge.
Device-Based Restricted Access (DRAP)
Protect critical devices with strong access control, enforced at device level
Security takes center stage with DRAP, enforcing strict, device-level permissions to ensure only authorized Rescue accounts can initiate support sessions on protected machines. This eliminates unauthorized access risks and safeguards your most critical systems—supporting compliance, tightening control, and delivering peace of mind that only approved technicians can touch your protected endpoints.
Web Technician Console Improvements
Support users with flexibility from any browser, without limitations
2025 brought enhancements to the Web Technician Console, bringing further essential support capabilities to browser—no downloads needed. With Zero-Download Remote View, Guided Agent Flow, Scripting, Collaboration tools, Session Summaries, and Screen Translation now available online, technicians have greater flexibility and can deliver full-featured support from any device. It’s the same Rescue power, now more accessible than ever.
Stay up to date with the Web Technician Console feature releases.
Looking Ahead: Why LogMeIn Rescue
As remote support becomes more complex, LogMeIn Rescue continues to evolve to meet the needs of modern IT, so look out for more exciting things coming in 2026.
Want to see some of these features in action? Get in touch with our team for personalized demo.
You can also sign up for our Feature Recap webinar, dedicated to recapping our 2025 releases and taking a sneak peek into 2026!