Rice Toyota

Asistencia técnica rápida, tremendo ROI.
Summary

If we end up having any type of downtime we can lose sales. If a customer’s sitting there and an employee can’t resolve an issue to get into CRM, we potentially lose a customer or have a low customer service rating. When you have the ability to fix something within two or three minutes versus being there in 30 minutes, there’s a huge increase in [customer] satisfaction.


Marty Robertson,
IT Manager,
Rice Toyota

Challenge
Solution
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