Key Takeaways:

• Splashtop is a remote access and support tool popular among SMBs and individual users for its simplicity.
• Core strengths include remote connections and broad device support (Windows, Mac, Linux, mobile).
• Users praise its ease of use but often note limitations in reporting, automation, and granular permission controls.
• Splashtop offers basic security features like 2FA and device authentication, but advanced governance and zero-trust capabilities are often restricted to higher-tier plans.
• LogMeIn remains the best SplashTop alternative that unifies support, management, and automation all in one platform. 

What is SplashTop?

Splashtop is a remote access and support solution used by small businesses, help desk teams, and educational institutions to connect to computers and mobile devices from anywhere. Its straightforward functionality makes it a reliable tool for basic remote connectivity needs, allowing technicians to troubleshoot issues or employees to access work computers from home. Its primary appeal lies in its simplicity, offering essential remote control capabilities without the steep learning curve typically associated with more complex IT management platforms.

However, as modern IT environments grow increasingly fragmented and security threats evolve, organizations often find themselves needing more than just a connection. Splashtop is an attractive starting point for many teams, but its simplified approach can introduce significant tradeoffs as IT operations scale. Basic access can lead to fragmented workflows and hidden inefficiencies over time. Leaders managing diverse endpoints and security risks need a unified strategy and tools with robust capabilities. To help you weigh your options, we’ll explore some of the top alternatives to SplashTop that can offer teams a well-rounded approach to remote support management.

Core Features and Capabilities of SplashTop

Splashtop is most frequently deployed by small IT teams that provide remote help, contractors or freelancers who need access to specific work devices, and organizations that prioritize low initial costs over advanced management capabilities.

SplashTop’s feature set is designed to facilitate quick connections and straightforward support sessions.

Remote Access and Cross-Platform Support

One of the platform's central capabilities is its fast remote access across a wide range of operating systems, including Windows, macOS, Linux, iOS, and Android. Users can initiate sessions from mobile devices or desktop computers with relative ease, experiencing high-definition video and sound transmission that supports responsive remote work.

Notably, Splashtop offers Linux support and optional on-premise deployment models, which are key reasons some teams consider it, especially in cost-sensitive sectors or environments with specific infrastructure restrictions that preclude cloud-only solutions. While this flexibility is valuable, it primarily addresses the connectivity layer rather than broader endpoint management needs.

One-to-Many Access and IT Actions

For IT teams managing multiple devices, Splashtop provides "one-to-many" functionality that allows for basic actions like deploying software, executing scripts, or rebooting groups of computers simultaneously. This feature is intended to save time on routine maintenance tasks.

However, compared to comprehensive platforms designed for large-scale endpoint management, these actions, permissions, and automation capabilities are more constrained. IT teams often find that while they can execute simple commands, they lack the deep, conditional automation and self-healing workflows necessary to proactively manage a complex fleet of devices without constant manual intervention.

Authentication, Permissions, and Zero Trust Considerations

SplashTop security is structured around tiers and tradeoffs rather than a uniform standard across all plans. The platform offers essential protections such as 256-bit AES encryption, two-factor authentication (2FA), and device verification by default. These features provide a baseline level of security suitable for general use.

It is important to note, that more advanced security capabilities – such as granular permission controls, comprehensive audit logs, and integration with single sign-on (SSO) providers – are often gated behind higher-tier Enterprise plans. This tiered approach means that growing organizations need to upgrade significantly just to access governance tools required for compliance. This contrasts with platforms like LogMeIn Resolve, where robust security architectures, granular permissions, and auditability are embedded into the foundation of the solution to support a Zero Trust framework from the ground up.

Ultimately, while SplashTop effectively handles the task of remote connectivity, it’s not positioned as a true Remote Monitoring and Management (RMM) platform. Many teams find themselves pairing it with additional, separate tools for ticketing, advanced monitoring, or automation, a practice that can inadvertently increase tool sprawl and operational complexity.

SplashTop Pricing: What You Can Expect in 2026

When evaluating options, pricing is often the first factor buyers consider, and Splashtop is widely recognized for being cheaper than enterprise-grade remote support tools at the entry level. The company utilizes a tiered pricing model that generally charges on a per-user or per-concurrent-technician basis, with separate pricing structures for business access (remote work) versus remote support (IT help desk).

As of 2026, typical pricing tiers include:

• Business Access Solo: $72/year ($6/month billed annually) per user for individual access to up to 2 computers.
• Business Access Pro: $99/year ($8.25/month billed annually) per user, adding multi-monitor support and access to up to 10 computers.
• SOS (Remote Support): Starts at $204/year ($17/month billed annually) per technician for attended support, with higher-tier plans available for unattended access capabilities.
• Enterprise: Custom pricing that includes SSO, advanced management, and on-premise options.

While the low sticker price is appealing, pricing can become more complex and less advantageous as organizations scale or require additional security and management capabilities that are only available in the most expensive tiers. Organizations with minimal needs may readily accept feature gaps in exchange for these initial cost savings.

However, IT leaders must consider the total cost of ownership. When a low-cost remote access tool lacks integrated ticketing, powerful automation, or deep reporting, teams are forced to purchase and manage additional software to fill those gaps. For IT teams under pressure to support more endpoints, enforce strict security policies, and reduce tool sprawl, a consolidated platform that costs more upfront may ultimately deliver significantly better value by eliminating the need for multiple overlapping subscriptions and reducing administrative overhead.

Splashtop Reviews: Pros, Cons & Real User Sentiment

User reviews offer valuable insight into how the software performs in real-world scenarios across diverse IT environments. Sentiment generally varies by team size, operating system mix, and the specific module bundle purchased, but consistent patterns emerge across major review platforms like Trustpilot and G2.

What Users Like About SplashTop

Across reviews on platforms like Trustpilot, G2, and PCMag, users most often praise the platform's core performance and simplicity. Common positive themes include:

• Competitive pricing: The affordability of entry-level plans is frequently cited as a major deciding factor for small businesses and MSPs starting out.
• Cross-platform flexibility: Users appreciate the ability to support Windows and Mac devices from a single interface, along with decent mobile app functionality.
• File transfer capabilities: The drag-and-drop file transfer feature is often highlighted as a convenient tool for quick fixes.

Cited Drawbacks and Limitations of SplashTop

Conversely, recurring themes in critical reviews on Trustpilot and other review platforms often point to limitations that become apparent as needs become more complex. These aren’t necessarily considered failures, but significant tradeoffs:

• Limited reporting: Some users note that reporting features are basic, making it difficult to generate detailed insights on technician performance or session history without manual work.
• Basic automation: A recurring theme is that automation capabilities are rudimentary compared to full RMM tools, limiting the ability to perform complex, self-healing maintenance at scale.
• Fewer admin and permission controls: Reviewers have mentioned that granular permissions and administrative controls can be lacking in lower tiers, which complicates governance for larger teams.
• Connection consistency: While generally reliable, some user feedback on platforms like Trustpilot cites occasional connection drops or difficulties with the streamer service requiring restarts.

These limitations often lead growing organizations to seek alternatives that offer a more robust, all-in-one approach to IT management.

Why LogMeIn Is The Best Splashtop Alternative

For IT leaders facing the collision of expanding security risks, diverse devices, and pressure to do more with less, LogMeIn offers a powerful alternative. Rather than just providing a connection, LogMeIn delivers a security-forward, AI-enhanced platform designed to consolidate operations and drive efficiency.

By unifying remote support, endpoint management, and automation, LogMeIn helps teams move beyond reactive fixing to proactive, scalable operations.

A True All-In-One Platform

LogMeIn Resolve functions as a comprehensive ecosystem that combines remote support, endpoint management, automation, and ticketing into a single pane of glass. While Splashtop users often find themselves juggling separate tools for these functions—increasing cost and integration headaches—LogMeIn Resolve creates a unified workflow. This consolidation simplifies the technician experience and provides a single source of truth for IT assets and support history.

Enterprise Security and High-Stakes Support

Security is never an afterthought. It’s purpose-built into every layer of the LogMeIn platform. Enterprise security features in LogMeIn Rescue include advanced permission controls, superior firewall compatibility, and rigorous session governance that goes far beyond basic encryption.

For organizations in regulated industries like healthcare and finance, Zero Trust remote access capabilities ensure that every identity and device is verified before a session begins. This depth of governance allows for multi-agent collaboration and granular audit trails that are essential for high-stakes support environments, capabilities that often lead organizations to switch to LogMeIn after Splashtop fails to meet stringent internal security evaluations.

Comprehensive RMM capabilities

When teams require heavier management power, LogMeIn Resolve functions as a strong RMM solution. It offers reliable one-to-many IT automation with advanced scripting, retry logic for offline devices, and self-healing alerts that can resolve issues before users are even aware of them. While Splashtop can initiate basic actions, it lacks the depth required for full RMM workflows, leaving IT teams stuck in reactive cycles rather than moving toward predictive, autonomous operations.

Choosing a Remote Support Platform That Scales with IT

Choosing the right remote support tool is about matching capabilities to your organization's maturity and future goals. Splashtop fits teams prioritizing immediate cost savings and simplicity, offering a functional solution for basic connectivity needs. However, growing IT organizations often find that they require greater security depth, powerful automation, and comprehensive visibility to manage an increasingly complex digital landscape effectively.

IT leaders should evaluate tools based on future complexity, not just current needs. Remote access is foundational, but modern IT excellence requires addressing security, scale, and efficiency in a unified way.

Platforms like LogMeIn Resolve and LogMeIn Rescue are designed to help teams break free from the constraints of basic tools and move toward proactive, secure, and scalable IT operations that deliver a seamless experience while lowering costs.