If you’ve been searching for ways to access and control computers remotely, you’ve likely come across TeamViewer. As one of the more well-known tools on the market, TeamViewer makes it easy to connect to another device from anywhere in the world. Despite its popularity, users have expressed frequent concerns and issues with the product while citing various major security breaches.

In this guide, we’ll answer questions around what TeamViewer is and provide key information about TeamViewer’s features, use cases, and pricing. We’ll also highlight challenges and concerns current and past customers have expressed that you should be aware of—and introduce you to LogMeIn as a more reliable alternative.

What is TeamViewer?

TeamViewer is a remote access and remote control software that lets you connect to and operate another computer or device, as if you were sitting right in front of it—even if you’re thousands of miles away. It is used for IT support, remote work, and online collaboration.

How Does TeamViewer Work?

TeamViewer works by establishing a secure connection between two devices. Once the TeamViewer app is installed on both devices, you can log in to the remote device by entering a unique ID and password. This process allows you to fully control the remote computer’s screen, use its applications, transfer files, provide technical support, or simply access your own files when away from your primary device. TeamViewer encrypts these sessions to protect your data, though recent headlines have raised concerns about long-term security (which we’ll cover later).

What is TeamViewer Used For?

TeamViewer is popular with IT professionals, managed service providers, small businesses, educators, and even everyday consumers. Most commonly, TeamViewer is used to:

• Deliver remote technical support: IT teams connect to client or employee computers to resolve technical issues in real time.
• Enable remote work: Access office desktops or systems securely from home or on the go.
• Collaborate or provide training: Share your screen, walk others through troubleshooting, or demonstrate software without being onsite.
• Assist friends and family: Help someone install software, fix a problem, or access needed documents on their devices.

Key Features of TeamViewer

TeamViewer’s feature set includes remote control of computers and devices, unattended access for connecting without anyone present, file transfer during sessions, the ability to record remote sessions for documentation or compliance, and support for navigating multiple monitors on connected devices. These core capabilities are designed to make remote support, collaboration, and troubleshooting straightforward and accessible.

TeamViewer Licensing Plans & Pricing Options

TeamViewer offers a free option for personal use with basic features. For businesses or commercial use, TeamViewer has a tiered subscription model starting at $24.90/month for a single user, with pricing rising quickly based on the number of users, supported devices, and advanced features. Essential business capabilities—such as connections to mobile devices or managing multiple simultaneous sessions—require costly add-ons. Many customers also report that renewal prices increase significantly and that final costs are often much higher than expected due to hidden fees.

Key Challenges with TeamViewer

While TeamViewer is widely recognized, closer inspection reveals several recurring challenges that impact both business and personal users. These problems are shown across TeamViewer reviews on various platforms in these core areas:

TeamViewer Pricing and Plans

TeamViewer’s pricing can be deceptive and not always exactly what they feature on their website. What appears to be an affordable solution often turns expensive once essential features and add-ons are factored in. Renewal pricing is notoriously unpredictable, with users frequently facing unexpected rate hikes. Many also report being bombarded by aggressive upsell pop-ups that detract from their workflow.

Multiple people on Trustpilot reviews mention getting trapped with automatic renewals or being sent to collections after trying to cancel. The hidden charges and a lack of pricing transparency continue to frustrate many customers, and their concerns should be taken seriously when evaluating remote support tools.

TeamViewer Security

Security is a growing concern for TeamViewer users, and there have been multiple recent high-profile incidents that have damaged trust. In 2024, there was a breach involving employee credentials, and in 2021, there was a hack where attackers gained access to a Florida city’s water system in an attempt to poison the water supply. Their vulnerable connection methods have continued to make organizations question whether TeamViewer is safe, as they have been made a popular tool for scammers.

Performance Instability

Reliability issues persist for many users with complaints about dropped connections; session lag, and random crashes are routine, most notably during critical support windows. In critical moments when you need remote support the most, it’s important to have a reliable solution. Many people on TrustRadius mention TeamViewer being the opposite of this and list the solution as unreliable and very slow/unresponsive.

Poor User Interface

TeamViewer’s 2025 user interface overhaul faced widespread criticism from both new and long-time users. Many find the changes clunky, confusing, and less responsive. One frustrated customer in the TeamViewer Community forum wrote, “The new interface is so frustrating. The old one worked perfectly. Now I can't get the new one or the old one to work at all.”

Not only does a poor user interface slow down efficiencies, but it also increases onboarding times for teams.

Inadequate Customer Support

Customer support is another consistent weak point that customers complain about. People consistently report long response times, a circular chatbot experience, unresolved tickets, and difficulty canceling subscriptions. Many customers have left similar reviews as this Trustpilot review, claiming that: “They automatically renewed my subscription, I contacted them the same day to ask to cancel the subscription.... They refused to cancel it. They were not willing to hear anything.”

For businesses that require fast, reliable assistance, these issues are dealbreakers.

LogMeIn is the Best Alternative to TeamViewer

As more organizations look for secure, reliable, and user-friendly remote access solutions, many are making the switch from TeamViewer to LogMeIn Rescue. Unlike TeamViewer, which suffers from unpredictable pricing, performance instability, and reported security issues, LogMeIn is built with the stability and feature set businesses need for efficient support and peace of mind. Here’s why more IT teams and enterprises are trusting LogMeIn Rescue as their go-to solution.

1. Superior Reliability and Uptime

One of the most frequent complaints from TeamViewer users is unexpected outages and session interruptions that often happen at the worst possible moments. LogMeIn Rescue is engineered for robust performance and a consistent 99.9% uptime, so you’re less likely to experience costly disconnections. As one user who switched from TeamViewer shared:

"We've had connection issues a few times with TeamViewer's side going down on their end. Also, I wish there were more features like LogMeIn. Such as being able to connect and just 'view' the screen; then be able to walk the customer through using a red 'pen' on my end to direct them on screen."

2. Easier, More Flexible Connections

LogMeIn Rescue makes remote support seamless and easy for both support staff and end users. There’s no need to fumble with complicated installation steps or lengthy IDs. LogMeIn Rescue provides a streamlined process for connecting and enables IT professionals to deliver quick, frustration-free support. As a technical support engineer explains:

“From a technical support engineer perspective, Rescue is the easiest tool in comparison to TeamViewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com."

3. Advanced Support Features Built for Real Workflows

Not only is LogMeIn Rescue easier to establish connections, but it is also more powerful. Key support features like scripting, canned responses, multi-platform support, unattended access, and session recording all come standard. These enterprise-grade capabilities ensure support teams can work faster and more efficiently. As one customer who has tried several remote access tools put it best:

"LogMeIn Rescue is probably the best remote support tool I have used. I have used TeamViewer, Join Me, Remote Desktop, and GoTo Assist and LogMeIn takes the cake. The ability to use scripts and canned responses make the job so much easier."

4. Trusted Security & Transparent Pricing

LogMeIn Rescue places a premium on security, with enterprise-level encryption, compliance certifications, strong access controls, and advanced auditing. With no additional fees or hidden charges, unpredictable renewals, or forced upgrade paths—LogMeIn provides organizations with confidence both in their budget and their data protection.

5. Reliable, Responsive Support

Unlike TeamViewer, which is frequently criticized for delayed or unresponsive customer service, LogMeIn is renowned for fast response times and knowledgeable support. When downtime means lost revenue or customer trust, having a support partner you can rely on really matters.

LogMeIn Remains the Best TeamViewer Alternative for Remote Support

If you’re seeking a hassle-free and feature-rich remote support experience, LogMeIn Rescue is the answer. Thousands of businesses have already made the switch—gaining predictable costs, a more intuitive experience, and superior results for IT teams and the customers they serve.

Ready to experience the difference? Learn more about LogMeIn’s leading remote support solutions today!