Rescue bests TeamViewer in 3 critical areas
See why enterprises trust LogMeIn Rescue with their secure remote IT support:
1.
Fair, Predictable Pricing
2.
Elevated Security
3.
Superior Support Experience
Rescue Your Support from TeamViewer
Experience unmatched, enterprise-grade remote support with LogMeIn Rescue—the trusted, secure, and seamless alternative to TeamViewer.
Trust Your Price is Fair and Predictable
TeamViewer's Hidden Price Traps:
- Core features like SSO and integrations locked behind enterprise tiers—up to 5x higher cost.
- Renewal spikes of 100–200%, even for loyal customers.
- Device caps and limited licensing flexibility mean you’re always watching the meter.
LogMeIn Rescue Makes Growth Simple:
- Unlimited endpoints. Support any device, anywhere—no surprise fees as you scale.
- SSO and integrations included. SAML support, ServiceNow, Salesforce, MS Teams, and more—always standard, never an upcharge.
- Flexible licensing. Named or concurrent models that fit your reality.
- Dedicated Customer Success Manager. Onboarding support and custom training at no extra cost.*
"TeamViewer continued to raise their prices on us even though we were with them for many years. [LogMeIn] is much more feature rich, providing more overall value for the annual cost."
Trust They’ll Keep You Safe and Stand by You
TeamViewer’s Security Red Flags:
- Public breaches and scammer abuse have compromised trust—even leading some clients to block it.
- Important user-based controls and advanced security reserved for higher tiers or require complex configs.
- Limited support response during security incidents.
LogMeIn Rescue Delivers Peace of Mind:
- User-based permissions and AD/Entra ID sync. Over 40 technician-level permissions and robust controls.
- Comprehensive audit trails. Every session and action logged for compliance.
- Scammer prevention. Device restrictions, PIN validation, and one-time applets safeguard critical systems.
"Clients are wary of TeamViewer, which is very visible. With LogMeIn Rescue, I can prove I'm gone, since there’s no app left behind. That alone is a big selling point."
Trust It Just Works, For You and Your Customers
TeamViewer’s User Experience Pitfalls:
- Confusing customer experiences for end users—leading to costly downtime.
- Compatibility issues between versions leading to blocked support connections.
- Frequent connection issues, forced reinstalls, and slow file transfers.
LogMeIn Rescue Sets the Support Standard:
- 2x faster connections, 3x faster file transfers. Based on an Independent 2024 evaluation by Qualitest (2024).
- No version headaches. One link works on any device—no installs or confusion.
- 99.999% uptime. A platform you and your customers can always rely on.
"Walking users through launching TeamViewer was a nightmare. LogMeIn Rescue is a lot easier from a technician standpoint, and from an end user standpoint. It's easy to get into to get people connected to you."
Top Brands Trust LogMeIn Rescue
Explore the best TeamViewer alternative
See how your business can benefit from seamless remote support. Request a demo of Rescue today!
Ready to move on? Special pricing available when you switch to LogMeIn. Contact us to learn more.