As a leader in remote access, TeamViewer is a tool many individuals and businesses rely on. But while some users love it, others have serious complaints. In this blog, we've analyzed over 1,000 user reviews from platforms like G2, TrustRadius and Capterra. Here’s a breakdown of what people are saying, from biggest strengths to most common frustrations.

What Customers Like About TeamViewer

TeamViewer is often the first remote access tool people use, and many users love how it empowers them to connect to devices that are far away. Here are some of the most common things users like about the software.

• Ease of Use and Accessibility: Reviewers mention how TeamViewer makes it easy for them to, as one user puts it, "seamlessly connect to multiple computers". This saves users time and money, with one reviewer saying, "I am able to fix things right then and there from anywhere" which was previously “time consuming and costly".
• Remote Access Capabilities: Users value TeamViewer’s remote access features, such as file transfer, multi-monitor support, and session recording. One user shares that these features “enhance teamwork and support operations”. The tool is also compatible with a wide variety of operating systems, allowing users to connect to a broad range of devices.
• Availability of a Free Version: The free version of TeamViewer is a major benefit for occasional personal use. As one reviewer remarked, even though the free version is "very limited,” they “understand it is a free version."

What Customers Don’t Like About TeamViewer

While TeamViewer has its strengths, a sizable part of user feedback reveals deep-seated concerns. The main complaints fall into three primary categories: usability, pricing/billing practices, and security. We’ll unpack these one by one.

1. Usability Issues

Many negative TeamViewer reviews focus on frustrating technical problems and user experience issues that make the software unreliable, especially for IT professionals.

• Version Mismatch Incompatibility: A common frustration with TeamViewer is the inability of different versions to connect, forcing users to guide clients through a confusing reinstallation process. As one reviewer notes, "the only way is to uninstall it and reinstall the latest version both at the same time". This can lead to customer frustration and time delays, as another user shares, "There have been times when I needed to cancel my support calls as a result.”
• Slow and Unreliable Connections: TeamViewer reviewers often cite poor performance and reliability. One customer shared how though they’d previously used LogMeIn for 4 years with no issue, after switching to TeamViewer they were “consistently plagued with issues” like weekly outages and sessions freezing when trying to transfer files. Another shared how sessions cut out even with a strong connection resulting in sessions that “should take 5 minutes tak[ing] up to 20 minutes." Even when it is available, performance can be poor, with one user saying “When it is available it is usually very slow and unresponsive.” One user remarks how mentions the buggy experience makes them feel lied to, saying they were falsely “sold the idea that TeamViewer had changed and that they were better now.”
• Unhelpful Support: Once issues arise, customers find getting support from TeamViewer to be challenging and unsatisfactory. One user mentioned waiting 12 days only to receive a generic response, while another complained about "long wait times on the phone and either unhelpful or no response to tickets".
• Complicated Workflows: Customers often share that, though TeamViewer is easy once in a session, it can be “difficult for [them] to walk end-users through installing the software.” Additionally, a major UI update in 2023 infuriated long-time users who had to learn completely new workflows for support, with many finding the new layout and workflows unintuitive and glitchy. As one reviewer notes, "Every 'upgrade' complicates the connection process."

2. Pricing and Billing Practices

The second most common category of complaints revolves around TeamViewer’s pricing model and billing practices, which many customers find predatory and unethical.

• Not-So-Perpetual Licenses: Many TeamViewer customers who bought expensive perpetual licenses were later forced into subscription plans, eroding trust. As one user notes, “I spent thousands of dollars on a ‘perpetual’ license of TeamViewer 10 and was led to believe that it would work in perpetuity.” This resulted in frustrated users evaluating other solutions, with another reviewer claiming they are “trying alternates now as we no longer trust this company to keep its word."
• Hidden Costs and Price Increases: TeamViewer reviews cite high “annual price increases” and surprise fees at renewal, with one customer stating that the renewal pricing "went up quite a bit" and another mentioning that, along with a 2.7x increase in price on one item on their invoice, “they added a row of a service we haven't ordered nor used.” Other customers also mention being asked to pay extra for things they thought were included, such as integrations, SSO, and even being asked to “pay $500.00 to talk on the phone to a live person.”
• Difficulty Cancelling Service: Customers strongly criticize the cancellation process, saying it is “almost impossible to cancel”, “a bit of a scam” and even “one of the most underhanded business practices I have seen in a long time.” According to customers, this is in part because you need to notify TeamViewer 28 days in advance and “they don't send a reminder notice.” On top of that, you can’t cancel in the Admin Panel, and instead “need to submit a ticket via their dedicated system.” One reviewer shares that, it “supposedly can be cancelled within 7-days, but practically they don't act on your request"; he even claiming that he waited in line for support for an hour, only to have them hang up on him.
• Issues with the Free Product: Customers find that TeamViewer’s popular free version is becoming increasingly unusable, as many people are unfairly flagged as "commercial users." These users claim that when this happens, they either need to pay or “have to "apply" for reconsideration” which often doesn’t work. Users also share that if you use the free version often, "connections become limited to 1 or 2 minutes, and you immediately get kicked out of the session you started".

3. Security Concerns

TeamViewer customers cite security and privacy concerns as their third leading complaint. TeamViewer's negative security reputation stems from a variety of factors, including the public backlash it received after denying a 2016 breach for years, suffering another breach in 2024 and having insecure connection methods that make it a popular tool for scammers.

• Vulnerable Connection Methods: TeamViewer’s connection methods cause users to worry about security, with one user sharing their concern about TeamViewer’s privacy and security because “Having only one password visible in clear text leaves it vulnerable to hacking.” Users also are uneasy about how the downloadable nature of the tool creates a persistent door to their device, with another user remarking how they’re bothered by TeamViewer's vulnerability to security threats because, “If you are not careful, unauthorized users may be able to view confidential information or perform other malicious activities on your computer."
• Customer Distrust: Several users mention that their end users “associate the tool with scammers” which causes “lack of trust with users.” Because of this, many organizations and their clients are hesitant to use the software, with one user mentioning that when they try to use it, they “get pushback from the customer.” Often, customers outright ban the tool, with one reviewer noting that "All TeamViewer products have been blacklisted by many of my client organizations as a high security risk, making it difficult to deploy and use."
• Essential Security Behind Paywalls: Despite some of TeamViewer recent security advances, reviewers point out that TeamViewer locks critical security features like SSO behind enterprise tiers, making customers pay 4-6x more for security that they feel “should be standard.” As another user puts it “Charging to secure your product seems unfair when it’s inherently insecure in its most basic and least expensive guise." Additionally, the company charges for major security updates, forcing users to choose between paying for security or running a vulnerable, outdated version. This even resulted in one customer sharing they were “hacked due to our use of an older version of TeamViewer"

Final Verdict: Is TeamViewer Right for Your Business?

For years, users have been relying on TeamViewer for easy remote access in both personal and professional settings. However, as our review of customer feedback has shown, its usability issues, untrustworthy billing practices and security concerns have eroded trust and created major frustrations for both individuals and businesses. For those who have met these issues, or for anyone seeking a solution that prioritizes clear pricing and customer-centric policies, the need for an alternative is clear.

If you're considering a switch, explore our comprehensive guide to the best TeamViewer alternatives, which breaks down the top competitors for each kind of use case.