Frequently asked questions.

What are Emergency Remote Work Kits?
Emergency Remote Work Kits provide everything you need for a seamless transition to a remote workforce including free, limited-time licenses of our meeting, webinar, remote access and support solutions. An Account Executive will work with you to determine how we can best meet your needs. Learn more on how to get started.


Who is eligible for the Emergency Remote Work Kits?
We are providing free Emergency Remote Work Kits for Health Care Providers, Educational Institutions, Municipalities and Non-Profit organizations as well as current LogMeIn customers.


How long will it take to get the Emergency Remote Work Kit?
We will do our best to get back to you within 1 business day. However, due to an increased number of inquiries, it could take longer. We offer free trials on many of our products and recommend that you sign up and start using our tools today if you find that you're waiting for a reply.


Access

How can I start using Pro now?
Check out our plans and pricing to buy Pro today. OR, sign up and use Pro free for 14 days, with no credit card and no commitments.

Where can I learn more about how to use Pro?
If you want to make sure you can hit the ground running, the following resources can help:
LogMeIn Pro Getting Started Guide

What’s the difference between LogMeIn Pro and LogMeIn Central?
LogMeIn offers two best in class remote access and support solutions that fulfill distinct needs and use cases. Explore our product comparison chart to determine which product is best for you.

Secure

How can I start using LastPass Identity now?
Check out our plans and pricing to buy LastPass Identity today. OR, sign up and use LastPass Identity free for 14 days, with no credit card and no commitments.

Where can I go to learn more about how to use LastPass Identity?
If you want to make sure you can hit the ground running, the following resources can help:
LastPass Identity Solution Overview
LastPass Admin Toolkit

Support

How can I start using RescueAssist now?
Check out our plans and pricing to buy RescueAssist today. OR, sign up and use RescueAssist free for 14 days, with no credit card and no commitments.

Where can I learn more about how to use RescueAssist?
If you want to make sure you can hit the ground running, the following resources can help:
RescueAssist Fact Sheet

Meet

How can I start using GoToMeeting now?
Check out our plans and pricing to buy GoToMeeting today. Or, sign up and use GoToMeeting Business free for 14 days, with no credit card and no commitments.

Where can I find more resources about remote work?
Visit our remote work resource center for information on how to keep your business running smoothly.

Where can I learn more about how to use GoToMeeting?
If you want to make sure you can hit the ground running, the following resources can help:
GoToMeeting User Guide
Live and recorded training

Communicate

How can I start using GoToConnect now?
Check out our plans and pricing to buy GoToConnect today.

Where can I learn more about how to use GoToConnect?
If you want to make sure you can hit the ground running, the following resources can help:
GoToConnect Support
Support and Training

Host

How can I start using GoToWebinar now?
Check out our plans and pricing to buy GoToMeeting today. Or, sign up and use GoToWebinar Business free for 7 days, with no credit card and no commitments.

Where can I learn more about how to use GoToWebinar?
If you want to make sure you can hit the ground running, the following resources can help:
GoToWebinar Organizer Guide
Live and recorded training

Self-Service

Where can I learn more about Bold360’s self-service solution?
To start providing easy, AI-powered, self-service for customers and employees, check out Bold360’s Rapid Response Widget.

Everything you need for a seamless transition to a remote workforce.