Whether you're supporting a colleague across the country, accessing a work file from home, or managing devices across multiple sites, remote access can save time, reduce downtime, and make IT support feel effortless.
In this blog, we’ll break down what remote access is, how it works, and how to set it up, so you can securely connect to any computer from virtually anywhere.
What Is Remote Access?
Remote access allows you to connect to a computer from another location as if you were sitting right in front of it. This means you can open files, run programs, troubleshoot issues, and even reboot the machine; all without being physically there.
This functionality is especially valuable for:
- IT teams supporting hybrid or remote employees
- Managed Service Providers (MSPs) handling client devices
- Employees who travel or work from multiple locations
How Does Remote Access Work?
Remote access typically uses a combination of:
- Client software installed on the device initiating the connection
- Host software installed on the device being accessed
- Internet connectivity to establish the secure link
- Encryption protocols to ensure data privacy and protection
Once a connection is established, the remote user can control the screen, transfer files, or run diagnostics in real-time.
3 Ways to Access a Computer Remotely
There are several ways to set up remote access, depending on your goals and security needs.
1. Remote Desktop Software (Best for Ongoing IT Support)
Tools like LogMeIn Resolve allow IT professionals to connect to any device, Windows, Mac, or even mobile, without needing someone on the other end to approve every time. These platforms often include:
- Session recording
- Multi-monitor support
- File transfer
- Remote command execution
- Background access (no disruption for the end user)
This is ideal for IT support teams that need a fast, secure, and scalable solution.
2. Built-in OS Tools (Best for Simple, One-Off Sessions)
Both Windows and macOS offer native remote desktop tools:
- Remote Desktop Connection (Windows Pro and Enterprise)
- Screen Sharing or Remote Login (SSH) on MacOS
These are useful for personal use or small teams, but may require VPN access or firewall configuration, and they generally lack advanced features.
3. Web-Based Access via Browser Extensions or Platforms
Some remote access tools work directly from a browser, with no downloads required. These are great for ad-hoc support but may have limited functionality or require pre-approval from the end user.
Key Features to Look for When Evaluating a Remote Support Tool
When evaluating a remote access tool for professional use, look for:
- End-to-end encryption to protect sensitive data
- Zero-trust security to verify every user and device before granting access
- Session logging for audits and compliance
- Multi-device and OS support
- Unattended access so you can connect anytime
- Role-based permissions to control who can do what
How to Set It Up a Remote Access Session (With LogMeIn Resolve)
Setting up remote access is straightforward:
- Install the agent on the device you want to access remotely.
- Log into the console from your own device.
- Select the target device and start a session with one click.
- Take control to diagnose, resolve, or walk users through an issue in real time.
LogMeIn Resolve is designed with IT teams and MSPs in mind, so you can also view system diagnostics, manage software, and even automate common fixes without interrupting the end user’s workflow.
Security First: Best Practices for Remote Access
Remote access is powerful, but it’s only as secure as your setup. To keep things safe:
- Use strong, unique passwords and multi-factor authentication
- Implement zero-trust security principles by verifying every user and device before granting access
- Keep software and systems up to date
- Limit access using role-based permissions
- Monitor active sessions and device logs regularly
Bottom Line
Whether you’re offering remote support, working from home, or managing a fleet of devices across multiple locations, the right tool makes all the difference.
With LogMeIn Resolve, you get secure, flexible remote access built specifically for IT pros and MSPs, so you can spend less time troubleshooting and more time solving.
Ready to streamline your remote IT support?
Explore how LogMeIn Resolve can help you connect, support, and resolve issues—anytime, anywhere.