BeyondTrust is a cybersecurity vendor selling two things to enterprise IT and security teams: privileged access management (PAM) software and a remote support product. The remote support side traces back to Bomgar, the platform BeyondTrust acquired and now sells under its own name, while the PAM suite handles privileged credentials, endpoints, and cloud infrastructure.
The pitch ties those pieces together. BeyondTrust presents itself as a security-first platform where remote access and privileged access controls share a single suite, so the team troubleshooting a laptop and the team guarding domain admin credentials are working inside the same product. For an organization with a real security function and strict compliance obligations, that's a sensible way to buy.
That said, most IT support teams don't fit that description. When your job is diagnosing and fixing end-user problems quickly, a full PAM platform sitting underneath your secure remote access tool is more of a burden than a benefit. Below, we cover what BeyondTrust does, how it's priced, why the 2024 security breach has a lot of IT teams reconsidering it, and which alternatives are worth a serious look.
TL;DR: Quick Summary
- BeyondTrust pairs remote support with privileged access management (PAM), and most enterprise IT teams end up paying for PAM features they never touch.
- A 2024 security breach hit BeyondTrust's remote support product, exposed customer environments, and pushed many organizations to start evaluating alternatives.
- LogMeIn Rescue delivers faster performance, simpler licensing, and a cloud-native architecture built specifically for enterprise remote support, with none of the PAM overhead.
What Is BeyondTrust and What Does It Do?
Two distinct jobs live inside the BeyondTrust platform. One is privileged access management, which governs the credentials, endpoints, and cloud infrastructure attackers most want to reach. The other is remote support: the Bomgar-derived tooling technicians use to connect to a user's machine and fix whatever's broken.
Security teams are usually the ones who bring BeyondTrust in the door, drawn by the idea of running privileged access and remote access through one vendor. That logic holds up in regulated industries, where tight control over privileged accounts is a hard requirement rather than a nice-to-have. But it holds up far less well for a helpdesk. When the goal is connecting to a device and closing a ticket, the PAM machinery sits idle – paid for, configured, but not often used. The cloud-hosted edition adds its own friction, including patchy regional coverage and a jump client limit around 150 connections, both of them holdovers from a product that started life on-premises.
Cost is where this lands hardest. BeyondTrust keeps pricing off the public record, but enterprise deals tend to follow a familiar shape: a steep upfront license, yearly maintenance running about 20% of that license, and roughly $2,000 per integration each year. A team that will never touch the zero trust security controls in the PAM layer is still paying for them, and when weighed against a purpose-built remote support tool, that math rarely works out.
The BeyondTrust Security Breach
In December 2024, BeyondTrust disclosed a security incident in its remote support SaaS product. Attackers got hold of an API key and used it to reset credentials on customer remote support instances. The number of affected customers was limited, but the list was not low-profile: the US Treasury Department confirmed that attackers reached its systems through a compromised BeyondTrust instance, which turned a vendor security notice into national news.
For anyone evaluating remote support platforms, the breach raised real questions about BeyondTrust's cloud security architecture, and about the risk of running remote support and privileged access management inside one suite. When both live in the same product, a compromise on the support side reaches further than it would on a standalone tool.
The Best BeyondTrust Alternatives
Beyond the 2024 breach, there are multiple reasons why IT teams are exploring BeyondTrust alternatives. From practical aspects like features their team will actually use to the total cost of a system and how it ladders up to organizational needs. Here's a look at some of the top BeyondTrust alternatives and how they stack up against each other.
LogMeIn Rescue
LogMeIn Rescue is a remote support platform built for enterprise IT, with no PAM suite stapled to it and no on-premises baggage slowing it down. The performance gap against BeyondTrust isn't a marketing claim – it comes from independent Qualitest benchmarking in 2024:
- 2.5x faster connections on desktop
- 3x faster connections on the web console
- 40% faster session creation over 3G
- 6x less end-user RAM consumed during screen sharing
- 5.3x faster file transfers
User ratings line up with the benchmarks. On G2, as of May 2026, Rescue beats BeyondTrust on ease of setup (9.2 vs. 8.7), remote support (8.9 vs. 8.7), and remote desktop (9.2 vs. 8.8).
Rescue was a cloud product from day one rather than an on-premises tool later moved to the cloud, and it shows in the breadth of coverage: Windows, Mac, iOS, Android, and Chromebook, with unattended access, session recording, and deep ITSM integrations included.
Best for: Enterprise IT teams that need fast, reliable, cloud-native remote support without the overhead of a PAM platform.
Key features:
- Cloud-native architecture with no on-premises retrofit
- Cross-platform support across Windows, Mac, iOS, Android, and Chromebook
- Unattended access and session recording out of the box
- Deep ITSM integrations and AI-driven session tools, including live translation
Pricing: Transparent named-technician licensing, with none of the PAM licensing or maintenance fees layered on top.
TeamViewer
TeamViewer is one of the most recognized names in remote access, with wide platform coverage and quick session performance.
Best for: Organizations already standardized on TeamViewer with volume pricing locked in.
Key features:
- Remote access across Windows, Mac, Linux, iOS, and Android
- Unattended access and remote monitoring
- Integrations with major ITSM tools
- Session recording and audit logging
Pricing: Not publicly listed for enterprise tiers, and per-seat costs have climbed steeply over the past few years.
Worth knowing: Those price increases make TeamViewer a weaker value for any enterprise team running a large pool of technicians. The escalating per-session costs TeamViewer applies at scale makes it less predictable than options with named licensing.
Splashtop
Splashtop is a remote access option that performs well for smaller IT teams.
Best for: SMBs and individual users who need straightforward remote access without enterprise controls.
Key features:
- Fast remote desktop sessions
- Multi-monitor support
- Basic session logging
- Mobile device access
Pricing: Transparent per-user pricing that sits below most enterprise platforms.
Worth knowing: Splashtop is designed for SMBs and individuals, and it shows in the gaps: shallow ITSM integration, coarse audit logging, and limited role-based access controls. An enterprise team handling compliance requirements, technician groups, and SLA reporting will find it underpowered for a busy helpdesk.
ConnectWise ScreenConnect
ConnectWise ScreenConnect offers flexible deployment, including on-premises, which makes it workable for organizations with strict data residency rules.
Best for: MSPs that want deployment flexibility across multiple client environments.
Key features:
- On-premises and cloud deployment
- Unattended access
- Customizable technician interface
- Multi-tenant management for MSPs
Pricing: Per-technician licensing across both cloud and on-premises tiers.
Worth knowing: ScreenConnect's reporting isn't deep enough for serious enterprise SLA tracking and proof of performance. Its interface also trails more modern remote support tools.
ScreenMeet
ScreenMeet is ITSM-native remote support built around ServiceNow and Salesforce, with strong AI session summarization.
Best for: Teams whose entire support workflow already lives inside ServiceNow.
Key features:
- Native ServiceNow and Salesforce integration
- AI-generated session summaries
- In-platform support with no separate client
- Cobrowse and screen share
Pricing: Enterprise pricing available on request.
Worth knowing: ScreenMeet is genuinely good at the narrow thing it does, but that focus is also its ceiling. As a ServiceNow add-on, it lacks the platform breadth, unattended access depth, and general help desk features that a solution like Rescue provides.
Why Enterprise IT Teams Choose LogMeIn Rescue Over BeyondTrust
For organizations that genuinely need privileged access management alongside remote support, BeyondTrust is a capable platform. For the majority of enterprise IT teams whose primary requirement is fast, reliable, compliant remote troubleshooting, it's an expensive and complex tool that delivers more than the job calls for at a total cost of ownership the alternatives don't carry.
LogMeIn Rescue was built specifically for enterprise remote support, and it's faster, easier to implement, more predictably priced, and cloud-native from the ground up. It also brings AI-driven session tools and live translation to the table, which BeyondTrust has nothing comparable to, plus newer additions like DRAP (Device-based Restricted Access Package). If you're comparing Rescue vs BeyondTrust feature by feature, the differences are easy to see.
Start a free trial and see how LogMeIn Rescue performs in your own environment.
