IT Help Desk Ticketing System

Experience a helpdesk solution that works for you – not against you –with LogMeIn Resolve’s modern approach to ticketing and issue resolution.

No commitments. No credit card required.

Create a simpler help desk for everyone, from ticket creation to problem resolution.

With LogMeIn Resolve, agents and end users can come together in a single, modern, flexible IT help desk ticketing tool. Now, ticket submission can be as simple as sending a message in Microsoft Teams, and checking the status of any tickets – from IT to HR – can happen in one intuitive portal.

Agents can work smarter and faster too, using a centralized view of their tickets – from practically any device, and any location.

Woman submitting a ticket from her phone.

LogMeIn Resolve’s IT help desk software lets you:

Provide flexibility for IT agents and end users

Give help desk agents and end users options to seek and offer help quickly and more effectively. LogMeIn Resolve’s flexible help desk ticketing system offers multiple ways of working to suit what’s best for your teams, including:

Conversational ticketing (via Microsoft Teams integration).
Traditional ticketing through email or end user portal.
Multiple connection methods for agents (browser, mobile app, desktop app).
A central place for both agents and end users to see and manage their tickets.

Examples of ticketing options with GoTo Resolve

Offer Flexibility

Simplify Collaboration

Create Multiple Help Desks

Easily Generate Reports

LogMeIn Resolve is more than just IT help desk software

Learn more about LogMeIn Resolve features like:

Remote Monitoring & Management

Reduce the risk of cyber threats, automate routine IT tasks, and gain better visibility and control over your endpoints.

Mobile Device Management

Manage devices, automate tasks, and provide support across all operating systems.

IT Asset Management

Efficiently track, secure and optimize hardware and software assets from a single pane of glass.

See what customers love about LogMeIn Resolve

Frequently Asked Questions

What does a help desk do?

What’s the difference between a helpdesk and IT support?

Is ticketing just for IT teams?

What is a helpdesk ticketing system?

What is LogMeIn Resolve’s IT ticketing process?

Didn't find what you were looking for? Click here to speak with a rep.

See what a modern IT help desk solution can do

Keep everyone up and running, the easy way – no matter where work happens. Simplified IT makes more possible.