Rescue Hero background

Effortless Customer Support with LogMeIn Rescue Live Guide co-browsing software solution

Deliver real-time, secure, and personalized assistance – right when your customers need it.

Security You Can Trust

  • Protect Every Interaction: Built with enterprise-grade security, Rescue Live Guide ensures sensitive data is never exposed—with automatic data masking and encrypted connections.
  • Secure Cloud Architecture: Rescue’s co-browsing solution connects to an isolated browser in the cloud, never to the end user’s device. 
  • Customer-Controlled: Sessions are permission-based, require no downloads, and can be ended by the customer at any time.
  • Meets Regulatory Demands: Audit-ready reporting and session logs keep your compliance team happy and your customer data safe.
LogMeIn Rescue Administration Center dashboard showcasing Secure Cloud Architecture and Protect Every Interaction, emphasizing enhanced security and trusted protection.

Personalized Customer Support

  • True Visual Guidance: See and interact with what your customer sees in real time, preventing confusion and creating meaningful customer connections.
  • No Downloads Required: Unlike meeting or remote support tools, customers join instantly with a single click—no apps or downloads required.
  • Solves Your Real Use Cases: Whether it’s onboarding, customer service, product guidance, or conversion assistance, empower your team to help customers faster and with empathy. 
  • Localization: Make your customer feel more comfortable by displaying messages and labels in their language. 
LogMeIn Rescue streamlined support operations and cross-platform compatibility.

Flexibility for Modern Businesses

  • Omnichannel Integration: Seamlessly layer co-browsing software into your existing chat, messaging, or phone channels for both pre- and post-purchase support. 
  • Right-Sized for Every Interaction: Lightweight for one-time service issues. Scalable for high-volume operations. 
  • Tailored to Your Needs: Integrates with your workflows, branding, and security policies. Rescue works for your agents and your business KPIs, not against them.
LogMeIn Resuce Integrations APIs with all the logo, ServiceNow, Salesforce + Lightning, Microsoft Dynamics, Microsoft Teams, Zendesk, Freshdesk, Jira Service Management, Autotask, HappyFox, Agiloft

What Makes Rescue Live Guide Different?

  • Meeting Tools: Lack security, data masking, and disrupt workflow. Primarily built for collaboration, not customer support. Don’t offer auditing/reporting features that businesses need. 

  • Remote Support: Powerful but expensive for quick fixes, can be difficult to connect, and creates a bad experience. 

  • Other Co-Browse Tools: Complex and hard to use for less tech-savvy users. Rescue Live Guide redefines what co-browsing should be. 

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    Remote support dashboard showing a list of support sessions and a live screen sharing view of a customer’s device, with a pop-up highlighting the view screen and start the session with screen sharing enabled.

    See What Customers Love About LogMeIn Rescue

    See how Rescue Live Guide can transform your customer support.

    Request your personalized demo now and empower your team to deliver seamless assistance right when it matters most.