Keep your customers and support team productive and confident with more efficient support tools.

When supporting highly specialized or technical devices, equipment downtime and technical delays can be extra costly. Ensuring the productivity and uptime of your support team is critical for meeting SLAs and maintaining smooth operations for your end users.

Rescue empowers technicians to resolve issues in 50% less time, reducing downtime for critical-use customers and improving support team productivity.
(A commissioned study conducted by Forrester Consulting on behalf of Rescue, July 2023)

Streamline Issue Resolution with:

• Smartphone camera or screen sharing to see what the customer sees. Troubleshoot with either direct screen control or camera annotations and VoIP.
• Time-saving in-session features like quick access to system shortcuts, pre-written scripts, automated reboot and reconnect, AI device and screen analysis, and more.
• Automatically capture key session details and actions with AI-powered session summaries, saving valuable time for technicians and increasing productivity.
• Seamless agent collaboration. Easily transfer or invite agents to a session, including securely bringing in external technicians, without using a Rescue license.
• Multi-platform support for customer devices or in-field proprietary systems, with compatibility across Windows, Mac, iOS, Android, and Linux. 

Ensure regulatory alignment while delivering consistently high-quality customer support.

Manufacturers in industries like electronics, medical devices, and automotive face the dual challenge of maintaining regulatory compliance while ensuring every customer gets the highest standard of technical support. Rescue simplifies compliance while also ensuring consistent remote support quality by providing your support team with tools to monitor, standardize, and enhance every customer interaction.

Rescue seamlessly combines compliance and quality control with features like:

• Automated session notes and Out-of-the Box integrations with tools like ServiceNow, Salesforce, Zendesk, Jira and more that ensure consistent and detailed documentation without hindering productivity 
• Mandatory session recordings, detailed audit logs, and live chat and session monitoring to improve support quality and meet compliance requirements.
• With AI-session summaries, chat logs, notes and actions taken in each session are captured for seamless & consistent documentation.
• SSO integrations, MFA, and custom data retention policies to protect sensitive data, available at no extra charge 
• Secure file sharing, 256-bit AES encryption, and 40+ granular access controls that restrict technicians to authorized actions only, ensuring session security.