Stay Compliant and Secure with Advanced IT Support Software for Financial Services

See why Rescue’s remote IT solutions for the financial sector is unmatched when it comes to keeping sensitive data secure and ensuring seamless support and continuous uptime.

Bulletproof data security, made easy.

Help IT protect sensitive financial data – and your organization – by keeping threats out and technician permissions under control.

With features like SSO, AD Sync and entry point protection with pin code validation, IT administrators can easily secure logins and enable/disable technicians for better identity protection. System administrators can also choose between a multitude of settings to manage access – absolute control at the most granular level.

Set permissions globally or at the technician group with full-permission based controls like:

  • IP login and domain restrictions
  • Control over private data storage like chat records
  • Granular tech permissions to control in-session activity
  • Detailed reporting to see and track changes in admin settings
IT administrator monitoring technician access from his office computer.

Stay audit-ready, effortlessly.

Navigate even the strictest financial regulations using remote IT software with integrated compliance capabilities.

With Rescue’s seamless compliance management features, IT administrators can enjoy award-winning enterprise remote support, without the stress (or cost) of violating information security and risk management standards.

Rescue ensures:

  • Compliance with regulatory standards like GDPR, PII, FINRA, & FACTA
  • Compliance with Service Organizational Controls (SOC 2, SOC 3)
  • Access to documentation like Disaster Recovery Assessments and Penetration Tests
Professional woman working on her phone, using secure enterprise remote support.

Seamless integrations. Seamless support.

Effectively collaborate and work alongside existing workflows with remote IT support software for financial services.

In your industry, there’s no time for unscheduled downtime. Rescue works with the tools you already use in your IT ecosystem, so you can ensure seamless support and continuous uptime – even across different branches and satellite offices. What’s more, Rescue allows you to provide a consistent finance help desk experience with brand-customizable interface.

Provide consistent enterprise support around the clock with the help of:

  • Easy integrations with CRM software (Salesforce) and tools like Alchemy or Finastra
  • Easy, secure collaboration between teams and other agents with session transfer and agent collaboration
  • Multi-platform support – from desktop to mobile and Mac to Windows
  • Customizable support session entry points and forms with your branding
IT Professional working on his laptop, collaborating with different branches and teams with session transfer and agent collaboration tools.

Supporting financial services with fast, secure, any-device remote resolutions.

LogMeIn empowers IT professionals in banks, credit unions, accounting firms, wealth management firms, and more to diagnose and troubleshoot issues fast – without compromising sensitive data.

unattended-access_156x134-icon-svg
Reduce time & expenses

With quick and secure access to customer devices, along with features like Tech Collaboration and Session Transfer, technicians can solve issues faster than ever. The result? Reduced AHT and FCR rates, streamlined operations, improved customer satisfaction, and even lowered costs.

user-ad_156x134-icon-svg
Easily consolidate

Stop juggling multiple (costly) remote support tools. With Rescue, you can effectively support office, remote, and hybrid workers – even troubleshoot client issues across digital branches, and websites/apps – all with the same tool. You can even remotely support physical devices like ATMs and teller machines.

Customer Service and Support - Rescue Live Guide
Superior uptime & reliability

Business never stops, and neither should your remote support tool. Rescue not only ensures their remote support is always available but also protects them/safeguards them. That means happier customers, happier employees, and much fewer headaches.

"I am unable to be at all places at once and I need the ability to support my users from anywhere! Rescue allows [me] to help my users by performing the work on their computers for them, rather than telling them what to do. From simple fixes to complex procedures, Rescue lets me do what needs to be done, even if the user is not available.”
Bryan Walderman
Senior Manager, Information Technology & Operations, Lipton LLP Chartered Accountants

Case Study: Ensuring effective remote support for a global organization

In the midst of the global work-from-home shift, global analytics service provider Evalueserve faced a critical question: How can we continue to provide secure support for a remote workforce?

See how Rescue transformed Evalueserve's operations – and actually increased customer satisfaction.

Evalueserve case study PDF cover image
Rescue-Recovery-Closer-BG-png

Ready to make IT easy?

Experience enterprise remote support for financial services with everything you need to evaluate and securely manage your IT help desk – all in one place.