Using a remote desktop client, agents can take over and evaluate remote devices as if they were right in front of them. And with features like live chat and Calling Card, agents can even work with users in real-time to pinpoint problems.

With an in-session file manager feature, agents can complete multiple tasks, pick up multiple files, drag and drop files between the devices, & much more.

Once the Linux applet has been downloaded and installed, users can use Calling Card for one-click access to remote support. Users can choose between entering a pin provided by a technician or proactively requesting support by filling out required information about their needs.

Mass-deploy unattended access functionality on users' end devices, so your team can connect even when no user is present. Solve problems via remote control during user downtime and fix problems in real-time.

Our support for Linux distros is constantly expanding. Rescue currently supports common Debian-based distros, including certified support for Ubuntu versions 20.04 and up, as well as support for Debian, Linux Mint, ARCH Linux, Pop! OS and more.

Save time and speed up resolutions with features like reboot and reconnect for interruption-free and restart-free support. With system info visibility & troubleshooting, you can get a quick summary of processes, services, and applications to identify issues fast.

Connect to any device in the world in 20 seconds and scale from 1 to 25,000 licenses–perfect for businesses of any size.

Stay protected with advanced data storage policies and essential features like identity management via SSO and AD Sync. Plus, with agent & admin permissions and controls, you can customize deployments and provide user-based safety parameters to ensure security across the board.

Cloud hosting and enterprise-grade infrastructure give Rescue world-class reliability and an uptime of 99.99+%.