Empower Professional Services with Seamless, Efficient Remote Support

Unlock secure, personalized technical support with LogMeIn Rescue's remote IT solutions, designed to minimize costly disruptions and enhance productivity.

Optimize Performance, Minimize Downtime.

Downtime is one of the biggest threats to productivity in consulting and professional services. Delays can be extra costly and quickly escalate to damaged client relationships.

Rescue provides:

  • Proactive monitoring features to anticipate issues (e.g., flags for system failures or troubleshooting recommendations).
  • AI-powered device and screen analysis to quickly scan device health information and uncover issues impacting performance and identify error codes and recommended fixes
  • Tools to allow multiple technicians to troubleshoot and collaborate in one session, including securely bringing in external technicians without using a Rescue license.
  • Session recordings for audits, automated logging in support systems, and remote diagnostics to cut resolution time.
A professional working on a computer screen, highlighting Rescue's proactive monitoring, remote diagnostics, and technician collaboration tools to minimize downtime and optimize performance.

Enhance Customer Experience to Ensure Client Satisfaction.

In technical consulting and professional services, customer satisfaction is a leading factor to maintaining long-lasting relationships. Whether you’re managing an ongoing project, addressing ad-hoc requests, or supporting customer onboarding, Rescue equips organizations with the right tools for every situation for your team to respond quickly and effectively.

Rescue provides your team with:

  • Simplified customer interactions with real-time camera sharing to allow technicians to guide clients through solutions step-by-step, reducing frustration and improving resolution times.
  • Custom support workflows to align with specific expectations and needs of individual clients.
  • Real-time multi-language translation for seamless, high-quality support across international client bases.
  • Customizable post-session surveys to gather actionable customer feedback for continuous improvement.
Laptop screen displaying a Rescue support session with active video streaming and annotation tools for remote technical assistance. Icons on the left represent features like video, screen sharing, and voice support. A chat panel shows session notes, highlighting seamless communication and compliance management.

Simplified Compliance Management.

Rescue’s robust compliance management tools allow IT administrators to deliver the highest standard of technical support while confidently maintaining information security and risk management standards.

Rescue ensures:

  • Customizable data storage policies to meet compliance regulatory standards like GDPR, PII, FINRA, & FACTA.
  • Detailed technician activity reports and AI session summaries provide full session traceability, helping maintain accountability and simplifying compliance processes for regulated sectors.
  • Secure file sharing, 256-bit AES encryption, and 40+ granular access controls that restrict technicians to authorized actions only, ensuring session security.


An administrator working on a computer, showcasing Rescue's compliance tools for secure file sharing and regulatory management.
“We are an IT consulting company and use it to remotely access client workstations and servers. It allows us to handle many troubleshooting scenarios remotely rather than traveling on site. The Rescue Agent is great for installing updates and being able to work on a remote computer without requiring the end user to be at their desk.”
Matt Van Winkle
Owner, MSV TechnologyComputer Software
Supporting Professional Services and Technical Consulting with flexible and seamless remote support solutions
LogMeIn Rescue empowers IT technicians in professional services and technical consulting with tools tailored to support all the unique needs of your different clients.

Trusted by Organizations Like

Arise logo

Learn how Arise reduced solution times, increased its agents’ customer service capabilities and cut costs significantly with Rescue

Cognizant logo

See how Cognizant lowered average handle time by 14% and increased technician productivity with Rescue

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Ready to make IT support easy?

Deliver enterprise-level remote support for your clients with the tools you need to efficiently assess, manage, and secure your IT help desk—all from a centralized platform.