Supercharged IT Support for Technology & Software Teams
As a software provider, every minute counts. LogMeIn Rescue empowers your IT and support teams to work faster, smarter, and more confidently, so your business—and reputation—keeps running at peak performance.
Flexible Remote Support Tailored for Modern Tech Environments
LogMeIn Rescue delivers seamless assistance for every use case, from secure form fills to troubleshooting and complex configurations.
Remote Control
Remote View
Co-Browsing
Support That Powers Productivity
Don’t let technical issues impact your business. LogMeIn Rescue streamlines support to keep customers happy, employees productive and projects on track.
- Multi-Platform Support: Provide seamless and consistent ad-hoc support across Windows, Mac, iOS, Linux, Chromebook, and Android devices.
- Proactive Diagnostics: Instantly access device information, crash logs, and application errors before troubleshooting begins—minimizing user disruptions.
- Collaborative Sessions: Bring in technicians, engineers, or 3rd party vendors to resolve complex issues– from software failures to deployment issues – in real time.
- Audit & Reporting: Automatically logs every session, action, and chat for visibility – streamlining improvement opportunities or compliance for regulated software providers.
Seamless Support, Tailored to Your Brand.
LogMeIn Rescue allows you to customize flows and branding—delivering a support experience that reflects your brand’s commitment to quality and efficiency.
- Flexible Entry Points: With 10+ connection methods, start a session easily through calling card, chat window, PIN code, web form, or directly from a CRM integration.
- Robust Integrations & APIs: Automate workflows with open APIs or out-of-the-box integrations like ServiceNow, Salesforce, Teams, and more.
- AI-Powered Efficiency: Use AI-enhanced troubleshooting and AI-generated documentation to improve resolution time and reduce manual work.
- Live Chat and Screen Translation: Help support users worldwide, eliminating language barriers and helping conserve resources.
Secure Every Connection. Control Every Session.
Remote support solutions must protect what matters most – your personal data and customer’s trust. Enhanced security features ensure your organization is safe.
- Enterprise-Grade Encryption: Every connection and session is protected by industry-leading security standards keeping your confidential data protected.
- Granular Permissions: With over 40 technician-level permissions and user management controls, you can tailor access based on project, product line, or support tier.
- Session Validation & Scam Prevention: PIN code validations, device-based restrictions, and single-use applets block unauthorized access and social engineering attacks.
- Flexible Data Retention: Control what’s saved and for how long, ensuring your data is stored how you see fit.
See What Customers Love About LogMeIn Rescue
Ready to Maximize Productivity?
LogMeIn Rescue gives software companies the speed, control, and confidence to solve problems—keeping users happy and your brand protected.