Effortless customer support with Live Guide co-browsing software

Deliver secure, real-time guidance right in your customers’ browser with no downloads required.

Unparalleled Flexibility and Personalized Support

Any Web Page, Browser, or Device: Give Customers the freedom to co-browse any web page using their preferred browser on any device - including mobile through our SDK - so they get help how and where they need it.
No Downloads Required: Unlike meeting or remote support tools, customers join instantly with a single click—no apps or downloads required.
PDF Document Support: Open PDF files within a co-browsing session and use annotations to help guide customers.
Named Cursors and Annotations: Clarify technician actions with labeled cursors and highlight key areas by drawing directly on the customer’s screen.
In-Session Chat: Quickly and accurately communicate information that’s easier to see than say, like complex model numbers.
Localization: Make your customers feel more comfortable by displaying messages and labels in their language.

Two-Way Video: Create a more personal interaction, replicate in-person experiences, or show your customer physical products with real-time video.
Voice (VoIP): Use in-session VoIP for a true “show and tell” engagement. Personalize the conversation and build a connection.

Secure Cloud Architecture: Architected for the most secure experience, connecting to an isolated browser in the cloud, never to the end user’s device,
Data Masking: Automatically hides sensitive information and encrypts every session, ensuring agents never see private customer data.
Button Blocking: Prevents technicians from clicking certain buttons on a co-browsed website or submitting forms on the customer’s behalf.
Account-Level PIN: Customers give agents a 6-digit PIN to start co-browsing, keeping them in control. Only your agents can use the code.
Customer-Controlled: Sessions require no downloads, and can be ended by the customer at any time.

Implementation Options: Choose a codeless option for instant setup with zero implementation effort or add a single line of code to your website for one-click co-browsing wherever your customers need support.
Admin Controls: Take control of your solution with granular reporting options, whitelisting, and customizations.
Agent Permissions: Restrict what agents can do during a co-browsing session for enterprise-level control.
Session Recording: Record co-browse sessions for quality assurance/audit purposes, encrypted for security.
Microsoft Dynamics Integration: Seamlessly layer co-browsing software into your existing Microsoft Dynamics Omni-channel support.

Solves Your Real Use Cases: Whether it’s onboarding, product guidance, loan application and insurance claim guidance, or conversion assistance, empower your team to help customers faster and with empathy.
Purpose-built for CX: Meeting tools lack security, data masking, and disrupt workflow. Primarily built for collaboration, not customer support. Live Guide protects sensitive information and not just another workaround.
Instant Deployment: Unlike other co-browsing software solutions, you can deploy quickly with or without code.
Worry-free Security: Live Guide provides the most secure co-browsing experience possible, protecting sensitive information and connecting to an isolated browser in the cloud, not the user’s device.