Enterprise remote support security, built into every remote support session

LogMeIn Rescue protects every connection with banking-grade encryption, enforced identity controls, and granular session governance.

Stay a step ahead of threats with enterprise remote support

Bring the power of banking-grade security to your remote support. LogMeIn Rescue is purpose-built for the moments when security can’t be an afterthought. With proactive controls from authenticated connections to audit-ready logs, Rescue gives IT and security teams complete visibility and control at every step of a remote session.

Elevate your remote support security with:

  • End-to-end 256-bit AES encryption and TLS 1.2 transport security on every session
  • Enforced identity controls including mandatory SSO, AD sync, and two-step verification
  • Granular technician permissions that enforce least-privilege access by role
  • Session recording, audit logging, and compliance-ready reporting
  • Control over where private data is stored and when it's deleted
  • Device-based Restricted Access Package (RAP) so only pre-approved devices can initiate or receive remote support sessions
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Permissions and controls

Enforce least-privilege access across every technician and every session

Over-privileged access is one of the highest-risk patterns in enterprise remote support. Rescue directly addresses this with 40+ granular permissions that let administrators assign specific capabilities by technician and admin role — so every user has exactly the access required for their function, and nothing more.

With LogMeIn Rescue, you can customize your deployment around precisely the level of access you want technicians to have. You can also add custom terms and conditions that users must accept before each session begins, creating a consistent governance checkpoint for every interaction.

LogMeIn Rescue’s 40+ permission-based functions include:

  • Remote Control
  • Scripting
  • Screen Recording and Screenshot
  • File Transfer, System Information
  • Reboot & Reconnect
UI showing permission Control features checklist.

Session validation measures

Purpose-built validation controls for regulated and high-security environments

LogMeIn Rescue’s enterprise security layers go beyond standard controls to validate the legitimacy of every connection before it’s established and give administrators the tools to lock down the environment around it.

With LogMeIn Rescue’s enterprise security layers, you can:

  • Require PIN code validation through a self-hosted page, so only codes generated by your Rescue account are accepted — preventing malicious actors from spoofing your support entry point
  • Block support actions to anyone outside your organization
  • Keep technicians operating exclusively on the corporate network using IP-based restrictions
  • Redirect users or techs immediately from malicious sites with allowed listed hosts
UI showing screen recording and IP restriction settings.

Data residency & storage customization

Flexible data storage and retention controls for compliance-driven organizations

Regulated organizations need to control what data is retained, where it lives, and for how long. Rescue's data storage policies give you that control. 

Choose whether session data and personally identifiable information (PII) is stored at all. Rescue gives IT and compliance teams the documentation they need to demonstrate governance and meet audit requirements. 

Whether you're operating under HIPAA, GDPR, SOC 2, or industry-specific frameworks, Rescue's flexible data policies adapt to your requirements — not the other way around. 

UI showing global settings for data storage.

Auditing & reporting

Complete session visibility and audit-ready records for every support interaction

Every LogMeIn Rescue session is automatically logged and available for review. Administrators can run reports across technician activity, sign-in history, customer satisfaction surveys, and session performance metrics — giving security and operations teams the forensic trail they need to maintain compliance, identify anomalies, and continuously improve support quality.

  • Session recording for forensic review and compliance documentation
  • Technician activity logs with full in-session action capture
  • Sign-in and access history for identity audit trails
  • Customer survey and CSAT data for quality assurance
  • Performance and session metrics for operational reporting
UI showing how to create a report.

Relentless remote support security

Make admins’ jobs easier with Active Directory (AD)

With secure user onboarding with AD, admins’ jobs are easier too. There’s just one pool of users to manage. Any user changes in AD are automatically synched to Rescue.

Add Technicians →

Enforce identity-based access with mandatory SSO and multi-factor authentication

Configure LogMeIn Rescue to prevent fallback local logins entirely, keeping access tied to verified, managed identities. Pair SSO with two-step verification, including time-based codes, one-tap prompts, and more.

Set up SSO →

Banking-grade encryption on every session

Every remote session is automatically applied with banking-grade end-to-end 256-bit Advanced Encryption Standard (AES) and TLS 1.2 transport security from the moment a session is initiated to the moment it closes.

See how secure remote support software enhances user experience

FAQs

How does LogMeIn Rescue protect remote support sessions end to end?

What controls does LogMeIn Rescue offer for regulated environments like healthcare or financial services?

Can I require single sign-on for all technicians and prevent local logins?

Does LogMeIn Rescue support cloud-based deployment or self-hosted options?

What should security teams look for when evaluating remote support tools?

Stay a step ahead with secure remote support software

LogMeIn Rescue brings the highest security standards in remote support to every session.