Remote Camera Sharing brings live video feed to your support sessions
Empower support teams with everything they need to see the world through the eyes of your customers and remote employees – minus any time-consuming downloads.
Effortless
Customers and remote employees receive quick, hassle-free support with no downloads or long calls, making it simple for technicians to guide fixes and create a smooth experience every time.
- Smartphone Camera Sharing: Agents can remotely view an iPhone, Android, or Windows camera to see and solve issues through a live video feed.
- No Downloads: No downloads required — simply click to join a live browser-based video session.
- Annotations: Draw or place annotations such as numbered arrows, text and shapes on the paused video feed.
- VoIP Audio: Built-in audio to easily communicate and resolve problems.
- Flashlight: Shine a light on the problem in dark environments to see details.
Flexible
Experience flexible camera sharing sessions that easily adapt to every support scenario, allowing technicians and end users to capture details, communicate effectively, and resolve issues seamlessly.
- Customize The Experience: Admins can customize the session invitation and landing page for a truly personalized experience.
- Microsoft Dynamics CRM Integration: Start and run a session from the Dynamics interface and store session data.
- Support Session Transfer: Transfer an active session to another agent without requiring the customer to start over.
- Service Agent Notes: Conveniently take notes during a session for later reference.
- Snapshots: Capture a still image for record keeping.
Secure
Build trust with every camera sharing interaction. Recording and reporting features make auditing easy to ensure a secure and well-supervised experience for customers and your business.
- Purpose-Built: Unlike other generic video tools, securely share camera with authentication, monitoring, and session auditing features.
- Admin Center: Take granular control over the features and functions available to your agents.
- Video Feed Session Recording: Save the camera sharing session for quality assurance or audit purposes.
- Session Reporting: See historical data to analyze usage and calculate metrics for the team.
- Security Protocols: Count on LogMeIn’s TLS 1.3 transport security with AES-256-bit encryption.
