Problem Solve Across Platforms and Devices, Quickly and Easily
Deliver in-depth IT support experiences to solve even the most complex technical issues on your customer’s Mac, PC, iOS or Android device. Rescue makes it easy to provide enterprise-grade, omni-channel support with rich mobile and in-app capabilities like:
Quickly find and fix common mobile device issues on iPhone and Android from one central dashboard – without the need to navigate the end user's device.
Get a live view of your end user's iPhone or Android mobile screen from anywhere, to see exactly what they're seeing. Key mobile device diagnostics help you pinpoint the problem so you can guide the user through solutions.
Be where your customers are. Gain access to end-user app issues and enable quicker diagnosis and problem resolution without your end user ever leaving the app.
Chat live with users to pinpoint problems. You can even save time with predefined replies, or push URLs directly from your own device.
Connect to any Mac, iOS or Android device in seconds. With remote access, you can transfer files from users' device to technician console, view important device info, screen share, and see detailed system diagnostics from any device, anywhere.
