MSP Resources

Discover practical guides and tools to support your Managed Service Provider journey.

LogMeIn Resolve, award-winning software recognized as a G2 Leader Winter 2025, provides all the features and tools MSPs need.

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Customer Stories

By deploying Rescue, Arise reduced its resolution times, increased its agents’ customer service capabilities and cut costs significantly.

ASM

See how ASM uses full Rescue functionality to deliver rapid-response business systems support to its hybrid workforce.

ChargedEV

See how Rescue Live Lens helped ChargedEV improve customer engagement and conversion with home video surveys.

Cognizant

See how Rescue helps Cognizant support their 350,000 global employees with best-in-class, secure IT support.

Evalueserve

How Rescue ensured effective remote support for Evalueserve.

Fordham University

Rescue delivered immediate and significant results for Fordham University.

FUJIFILM

Rescue has been used by FUJIFILM for seven years to boost its web-based remote support solution, improve customer satisfaction, and achieve cost savings across Asia Pacific.

Hologic

LogMeIn Rescue helps Hologic deliver customer support efficiently and successfully.

Inspiro

See how Rescue helped Inspiro meet customer expectations and service level agreements.

Kapsch

Swifter, more secure remote support for teams worldwide

Law School Admission Council

Rescue’s robust functionality, reliability and speed helped LSAC to meet and then surpass its IT support goals.

Lenovo

By using LogMeIn Rescue's remote support solution, Lenovo has achieved a lower handle time and a lower time to delivery of service, reducing the cost per incident.

LTIMindtree

LogMeIn Rescue has streamlined LTIMindtree’s operations, enabling faster resolutions, higher efficiency, and improved service delivery.

Littlefish

See how Rescue helped Littlefish drive rapid growth and customer service excellence.

Nonprofit Organization

A large non-profit organization switched to Rescue after facing compatibility issues, complex processes, and other limitations while using TeamViewer as its remote IT support solution.

Quatrro Business Support Services

See how Quatrro Business Support Services used LogMeIn Rescue to easily manage and monitor its client infrastructure remotely and provide internal IT support.

Step 1 Software

Adding LogMeIn Rescue to Step 1 Software’s IT toolkit has enabled the company to provide instant remote support in real-time to any computer or mobile device.

Supportwave

See how Supportwave leans on Rescue remote support for its speed and simplicity.

Tech Mahindra

The technician team finds LogMeIn Rescue to be the most reliable and easy-to-use tool for their remote support needs.

Wipro

How Wipro created a better service desk experience for users with LogMeIn.

Zero Motorcycles

LogMeIn Rescue is helping Zero Motorcycles scale operations and achieve a higher level of global success in a market that’s poised to take off.

How Trycare Revolutionized IT Support for Healthcare Excellence

Discover how Trycare transformed IT support for greater speed, reliability, and employee confidence.

Success Story: Solid State Tech Services

Success Story: Empowering a Growing MSP, Solid State Tech Services

See how Solid State Tech Services delivers quick, invisible IT support that keeps clients productive.

Success Story: Cummins Inc.

Cummins Inc., a global leader in power technology, needed to connect its teams and processes across continents. We deployed a unified platform that empowers real-time collaboration and rapid issue resolution.

Aramark

Centralized control that keeps Aramark’s global machines online and supported.

Au Bon Pain

Streamlined, remote POS management for restaurant efficiency.

Success Story: ASHL

Learn how LogMeIn Resolve enabled the IT Support team at ASHL Group to provide a more efficient, responsive and effective service for its hybrid workforce.

Success Story: Helpdesq

Learn how LogMeIn Resolve gave Helpdesq the flexible remote support and monitoring capabilities it needed to deliver its people-focused approach to IT support.

Success Story: Motorola

Learn how Motorola uses Rescue to decrease average handle time and no fault found device returns, as well as establish consistency of service.

Central Customer Success Story: Clevespace Interactive

Learn how Clevespace Interactive uses Central to support their clients

Success Story : Central Customer Success Story: DeLaval International

Discover how DeLaval International uses LogMeIn Central for Customer Support

Central Customer Success Story: Gable

Discover how Gable uses LogMeIn Central to support their signage technology

Customer Success Story: JHB Consulting Inc.

Learn how JHB Consulting trusts LogMeIn Central to a create seamless proactive IT experience for their clients

Customer Success Story: LeafTech

Learn how LeafTech IT Consulting relies on LogMeIn Central to keep their customers smiling.

The solution of choice: why one nonprofit prefers LogMeIn over TeamViewer

A large nonprofit organization switched to LogMeIn after facing compatibility issues, complex processes, and other limitations while using TeamViewer as its remote IT support solution.

Rug Doctor LLC

Proactively remote control and automatically update multiple systems simultaneously.

Shift4 Payments

Improve system uptime and proactively resolve issues without interrupting end users

Customer Success Story: Step 1 Software

Discover how Step 1 Software uses LogMeIn Central and Rescue to provide proactive & reactive IT support

Central Customer Success Story: Technology & Beyond

Learn how a traditional break/fix company uses Central to manage their computers

Success Story: Telecom Technicians, Inc.

See how Telecom Technicians, Inc. were able to simplify their tech stack, reduce IT spend, and make up for wasted time with LogMeIn Resolve.

Success Story: 360 Orthodontics

See how LogMeIn Resolve Camera Share revolutionizes remote support for 360 Orthodontics hardware – saving time, money, and resources today.

Success Story: Alpha CC

Find out how Alpha CC has reduced helpdesk call times by 20% and anti-virus and disk management times by 50% thanks to the all-in-one IT support capabilities of GoTo Resolve.

Success Story: BPP Education Group

Discover how LogMeIn Resolve empowers BPP to uphold exceptional IT support standards amid surging enrollment, while streamlining onboarding for new staff.

Success Story: Cobb Technologies

Learn how Cobb has provided a superior service at a much better price for their clients.  In some cases, the savings even surpassed 50%.

Success Story: Integrated Partner Solutions

Learn how LogMeIn Resolve's unattended support capabilities have helped Integrated Partner Solutions provide a higher level of service to its customers, regardless of their size.

Success Story: RPG Crouch Chapman LLP

Find out why RPGCC chose feature-rich LogMeIn Resolve to upgrade its IT service desk and improve the efficiency and scope of IT management.

Success Story: Zylpha

See how LogMeIn Resolve enables Zylpha's operations team to provide reactive and proactive support, no matter where the user is located.

Industry Insights

What is Patch Management?

Learn what patch management is, why it’s essential for security and uptime, and how it helps automate processes for IT teams and MSPs.

What Is IT Automation?

IT Automation: Benefits, Examples & Tools

Discover what IT automation is and how AI-powered tools like LogMeIn Resolve help IT professionals improve efficiency and security.

What is ITIL? A Complete Guide

Information Technology Infrastructure Library (ITIL) is a globally recognized framework that provides a comprehensive set of best practices for ITSM.

What is Co-Browsing?

When customer service agents have the power to see exactly what the customer is seeing, it leads to faster resolutions.

What is an IT Help Desk?

A remote IT help desk is your employees’ lifeline to enterprise IT support.

What is Remote Desktop?

Remote desktop is a way for a user to virtually control a computer or device from a remote location.

What is Remote Support?

Remote support is the action of providing technical support once a remote access connection is established.

What is RMM?

Learn what remote monitoring and management (RMM) software is and why it’s critical in supporting employees and IT today.

What is MDM?

Businesses simply cannot work efficiently and close common security gaps unless they can remotely manage, monitor, and secure mobile devices.

What is ITAM?

Demystify IT asset management with this in-depth guide from LogMeIn. From tracking software to managing hardware – learn the essentials today!

What is Unified Endpoint Management?

Unified endpoint management consolidates the management, monitoring, and security of all organizational endpoints into a single console.

Unlock the Power of AI: Get the Latest Gartner Report and Assessment Tool

This comprehensive Gartner assessment provides the strategic insights you need to make informed decisions about AI implementation in your IT service desk.

The MSP Maturity Blueprint

Today’s MSPs are juggling more complexity than ever. This playbook summarizes our MSP Maturity Hub — outlining a proven framework to strengthen operations, grow recurring revenue, and drive long-term profitability.

2025 Cybersecurity Playbook for MSPs & IT

Based on our podcast with Acronis’ Steve Brining and the latest Acronis Cyberthreats Report, this guide outlines the top 2025 threats and practical steps MSPs and IT Teams can take to strengthen their cybersecurity posture.

New Mighty Guide: Simplified MDM Fuels Business Growth for MSPs

Discover how simplified MDM can help your MSP reduce overhead, increase margins, and deliver stronger client outcomes. This new MDM Mighty Guide shares expert strategies and real-world advice from MSP leaders on turning mobile management into a scalable, profitable service.

Ebook: The Pulse of Work in 2025

Our global study of workplace technology and trends explores AI hype versus reality, AI practical use cases, the ROI of AI, and more.

5 Ways RMM Automation Saves Time and Money for MSPs

Discover how RMM automation drives efficiency, reduces costs, and increases profit margins for your MSPs.

eBook: AI in IT Management and Support

Explore the current landscape of AI adoption, perceptions, and challenges in the IT industry.

10 Features You Must Try in LogMeIn Central

Whether you’re a new customer or a seasoned veteran, let us guide you through trying Central’s 10 most useful features.

Aberdeen For More Effective Endpoint Security White Paper

Endpoint management solutions can help address the chronic ineffectiveness of endpoint security

How Central Wins Against Traditional VPN Solutions

Learn how LogMeIn Central is a better solution than traditional VPN offerings

IDC Analyst Connection Report

IDC analyzes how to protect endpoints from attacks.

LogMeIn Security

An in-depth look at LogMeIn Central's security practices

The Surprising New State of IT in a Remote World

Research findings to better understanding the challenges IT has needed to overcome from the shift to remote work and how to best redefine IT for future success

The Surprising State of IT Security Whitepaper

Read how 500 IT professionals see IT security at their companies

Top 10 LogMeIn Central Features to Support a Remote Workforce

LogMeIn Central can help you address the challenge of supporting a remote workforce with reliable remote monitoring and management.

Uncovering the Harsh Realities of Endpoint Management with LogMeIn's CTO

New LogMeIn report confirms endpoint management is critical for IT organizations.

Five challenges in Remote IT Support

Find out how LogMeIn Resolve and Rescue can address five main challenges facing remote IT support professionals today.

New IDC Research Report: Modern Endpoint Management for MSPs

Discover actionable strategies from the partnership between LogMeIn Resolve and IDC.

Cybersecurity First Approach to MSP Services

Explore our latest white paper to discover how managed service providers (MSPs) can gain a competitive edge by adopting a cybersecurity-first mindset.

Free MSP Marketing Assistant

Write your MSP's marketing content better, faster, and with less stress with our FREE MSP Marketing Assistant

What is IT Asset Management?

Demystify IT Asset Management with this in-depth guide from GoTo. From tracking software to managing hardware learn the essentials today!

Our Products

Deployment, Provisioning and Remote Access

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Endsleigh Insurance: Driving Claims Innovation

Videos | Interactive Video Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact.

Hologic: delivering customer support efficiently and successfully

Videos | Remote Support With Rescue, Hologic has improved customer satisfaction while saving money.

Host Preferences and Background Access

Make-A-Wish: Support-related savings go back to granting wishes

Videos | Remote Support Rescue has helped Make-A-Wish and its small IT team save a tremendous amount of money and time.

One2Many Automated Scripting

One2Many Task Management

Patch Management, LogMeIn Antivirus powered by Bitdefender & Antivirius Management

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Proactive Alerts

Rescue + Mobile Product Overview

Videos | Remote Support, Mobility Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well.

Rescue Product Overview

Videos | Remote Support This video introduces several of Rescue’s key features and the value they provide to Rescue users including.

To The Rescue: Calling Card Demo

Videos | Remote Support, Customer Service View the process to install, customize and use calling card and give your customers a fast track to your support organization.

To The Rescue: Scripting Demo

Videos | Remote Support, Customer Service View the process to install, customize and use scripting so you can start automating tasks and saving time!

User Management and Alerts

eBook: Time to Consolidate Your Tech Stack?

How much does your IT tech stack really cost – beyond just time and money? Take a look at the many reasons leaders are streamlining their approach to IT.

Datasheet: LogMeIn Resolve Zero Trust

Learn how to protect your devices with the industry's first-of-its kind zero trust access control.

Datasheet: LogMeIn Resolve Overview

Meet the all-in-one IT management solution purpose-built for today’s support challenges.

Datasheet: Rescue Resolve Central Comparison

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Ensure your team is ready to handle anything and everything. Compare our IT management, access, and support solutions

What is Remote Access?

Woman using GoTo Resolve’s remote access and management software on laptop.

Remote access allows you to connect to a computer in another location as if that device were in front of you. Learn how it works, different types, and benefits.

LogMeIn Pro Antivirus FAQ

Explore our most common questions to familiarize yourself with LogMeIn Antivirus.

LogMeIn Pro Antivirus Feature

Learn more about how to get set up with LogMeIn Antivirus which is now included in your Pro subscription.

Datasheet: LogMeIn Resolve Conversational Ticketing

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Turn your messaging system into your help desk. Manage and resolve tickets in Microsoft Teams and Slack.

LogMeIn Resolve Remote Monitoring and Management (RMM)

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Easily manage your IT infrastructure and spend less time worrying about endpoint security.

eBook: Buyer’s guide to all-in-one IT support and management

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Select the best consolidated IT solution for your small or midsize business.

Remote Work Tips

Infographic: 5 Recommendations for IT Teams Supporting a Remote Workforce

Infographics | Remote Support Learn how proactive and reactive IT support boosts productivity, enhances security, and enables immediate issue resolution.

Infographic: Are You Getting Enough From Your Remote Support Solution?

Infographics | Remote Support, Customer Service When evaluating your team’s current or prospective solution, you need to look at more than just its features and also consider the results you can achieve by using the tool.

Infographic: Mobile support - Are your employees getting what they need

Infographics | Remote Support, Mobility When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees.

Infographic: Building a Successful Support Team

Infographics | Remote Support Learn how support technicians’ personalities can affect your organization’s customer service.

Infographic: Changing the Face of Customer Support

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Infographics | Remote Support, Customer Service Incorporating industry research and trends, this infographic illustrates the steps a support organization should take to meet their changing customer needs.

Infographic: LogMeIn Rescue beats Bomgar: Here's why

Competitive Comparisons | Remote Support, Customer Service In a third-party comparison of LogMeIn Rescue and Bomgar remote support software by QualiTest, Rescue provides tangible benefits that Bomgar just can’t match.

Infographic: LogMeIn Rescue beats TeamViewer: Here's why

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| Remote Support, Customer Service In a third-party comparison of LogMeIn Rescue and TeamViewer remote support software by Zibis Group Inc., Rescue provides tangible benefits that TeamViewer just can’t match.

Infographic: One step to transform your support processes

Infographics | Remote Support With customer data scattered across multiple tools and systems, IT representatives spend money and time searching for data that could be spent solving problems.

Infographic: Seamlessly integrate systems for better support

Infographics | Remote Support, Customer Service In the world of customer support, time is money. Not only do customers expect quick responses, they expect quick resolutions.

Infographic: Exceptional Customer Experience – The New Business Differentiator

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Infographics | Remote Support, Customer Service Happy, engaged, and loyal customers can help drive revenue – and state-of-the-art technology is the engine.

Endpoint Management Buyer's Guide

A practical guide for the time and resource-constrained IT professional

Infographic: Consistent, Reliable Support

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Discover the top three things keeping IT leaders up at night, and one way to solve them.

eBook: How to Maximize the Impact of LogMeIn Resolve

eBook: How to Maximize the Impact of GoTo Resolve

LogMeIn Resolve offers great benefits right out of the box, including the industry’s first zero trust security architecture.

eBook: Time to Consolidate Your Tech Stack?

How much does your IT tech stack really cost – beyond just time and money? Take a look at the many reasons leaders are streamlining their approach to IT.

Datasheets

Check Out What's New at LogMeIn

Experience the future of IT support with LogMeIn’s latest updates.

Datasheet: Elevate Customer Satisfaction with LogMeIn Rescue

See how LogMeIn Rescue helps professional services streamline onboarding, resolve issues faster, and elevate client satisfaction—without increasing costs.

Datasheet: Revolutionize Customer Support with LogMeIn Rescue