Improve Customer Support with Remote Computer Access

Control devices, run diagnostics, transfer files, and resolve issues quickly and securely with LogMeIn Rescue’s remote access software.

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Easily Access and Support Computers Remotely

Improve your customer support with remote computer access for laptops, tablets, and mobile phones. Other support methods, such as online meeting tools, require the end user to be present and support is limited to the end user’s level of admin rights. Remote computer access software transforms this process by allowing agents to take control of the customer's device, diagnose issues, transfer files, and execute fixes directly. Other benefits include:

Easy Deployment: Cloud-based solution requiring no capital investment in hardware or software.
Diagnostic Tools: Perform system diagnostics, transfer files, and use whiteboard technology for better communication.
Remote Control: Agents can take control of customers' devices to directly address and resolve issues.

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Remote PC Access with Multi-Platform Support

Rescue provides seamless remote access for a variety of devices, ensuring support agents can connect to and service computers, tablets, and mobile phones across different operating systems. Whether it's PC, Mac, iOS, or Android, Rescue supports it all, making it the go-to solution for help desks and support centers.

Key advantages of multi-platform support include:

Universal Compatibility: Access devices from multiple manufacturers and platforms.
Streamlined Support: Service agents can use a single tool to assist all users, regardless of their device.
Ease of Use: Intuitive interface designed for quick adoption by technicians.
Flexibility: Handle a wide range of support scenarios with versatile tools.

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Trusted Remote Computer Access Software

Rescue ensures secure and efficient remote assistance through advanced security features and user-friendly tools. Technicians can gain remote desktop access with user permission to perform detailed diagnostics, transfer necessary files, and communicate effectively, all while maintaining the highest security standards. Security features include:

Permission-Based Access: Users control the extent of access, ensuring privacy and security.
Automatic Cleanup: The support applet is automatically removed after the session ends.
Session Validation Measures: Unique mechanisms, like IP restrictions or company validations setup, provide another line of defense to ensure end users, techs, and your organization are safe from malicious actors.