Question 1

How does LogMeIn Rescue eliminates risk security compare to BeyondTrust?

Accepted Answer

LogMeIn Rescue's cloud-native, multi-tenant SaaS architecture is fundamentally more resilient than BeyondTrust's appliance-based model. BeyondTrust's gateway architecture creates a single point of failure — as demonstrated by critical vulnerabilities in 2024 and 2026 that could allow attackers to take full control of customer environments without credentials. Rescue eliminates this risk: there is no exposed appliance on your network, patches are applied instantly to every customer globally, and device-level actions require a fully authenticated active session — meaning a platform-level breach cannot become a breach of your endpoints.

Question 2

How does LogMeIn Rescue's Device Restricted Access Policy (DRAP) protect from Scammers?

Accepted Answer

Device Restricted Access Policy (DRAP) is a security feature unique to LogMeIn Rescue that protects your employees from remote support impersonation attacks.

When DRAP is enabled, every managed device in your organization is locked to your specific Rescue account. This means that even if a bad actor creates a fraudulent Rescue account and attempts to trick one of your employees into accepting a remote support session, the connection is automatically blocked — the employee's device will only accept connections from your authorized Rescue environment.

This is a critical protection in an era where social engineering attacks are increasingly sophisticated. Bad actors frequently impersonate IT support teams to gain unauthorized access to employee devices — and traditional security measures like employee education alone are not foolproof.

BeyondTrust's single-instance architecture cannot offer an equivalent capability. Their model has no way to inherently prevent a device from receiving a connection from an external, unauthorized BeyondTrust instance if an employee is tricked into initiating one — leaving a meaningful gap in protection that DRAP closes entirely.

Question 3

Does LogMeIn Rescue have AI features that BeyondTrust doesn't?

Accepted Answer

Yes — BeyondTrust offers no AI functionality in remote support whatsoever. LogMeIn Rescue includes AI-powered session summaries, real-time device analysis, AI screen analysis for instant error recommendations, and in-session AI recommendations to guide technicians to faster resolutions. For teams using ServiceNow, LogMeIn Rescue's AI integration automatically populates ticket fields and knowledge base entries directly from session data — at no extra charge for the integration itself.

Question 4

What is the difference between LogMeIn Rescue's Named and Concurrent licensing?

Accepted Answer

LogMeIn Rescue offers two flexible licensing models depending on how your team works:

Named licensing assigns a license to a specific individual — that person has guaranteed access to LogMeIn Rescue at any time, regardless of how many other technicians are active. This works best for teams where technicians use the tool consistently throughout the day, or where guaranteed access is critical.
Concurrent licensing assigns licenses based on simultaneous usage — meaning any technician in your organization can use LogMeIn Rescue, as long as the number of active sessions doesn't exceed your license count. This works best for larger teams where not everyone is active at the same time.

BeyondTrust only offers concurrent licensing, which means organizations that would benefit from named licensing have no flexibility. With Rescue, you can choose whichever model — or combination of models — saves you the most money based on how your team actually operates.

Question 5

What connection methods does LogMeIn Rescue offer that BeyondTrust doesn't?

Accepted Answer

Rescue offers a zero-download screen share option, meaning employees never have to download software to receive support &mdash; a meaningful advantage in environments where security policy restricts endpoint downloads. LogMeIn Rescue's calling card also runs as a system service, which eliminates UAC elevation issues and simplifies the technician experience significantly.

Question 6

What is LogMeIn Rescue's Calling Card, and what does it mean for it to run as a system service?

Accepted Answer

The Rescue Calling Card is a branded desktop shortcut that can be deployed to your employees' devices — giving them a single, familiar button to click whenever they need IT support. Rather than asking employees to navigate to a website, download software, or enter a session code, they simply click the icon on their desktop and they're instantly connected to your support team.

What makes the Calling Card particularly powerful is the ability to deploy it as a system service — meaning it runs silently in the background with elevated Windows privileges before a session even begins. This has a significant practical benefit: the moment an employee clicks to request help and a technician connects, the technician already has administrative-level access. There's no need to ask the employee for admin credentials they likely don't have, no UAC prompts to navigate, and no manual privilege escalation required.

For IT teams supporting environments where end users don't have local admin rights — which is the majority of enterprise environments — this removes one of the most common and frustrating barriers to effective attended support. The result is a faster, smoother experience for both the employee and the technician from the very first second of the session.

Question 7

Can external technicians use LogMeIn Rescue without consuming a license?

Accepted Answer

Yes. LogMeIn Rescue allows you to bring in external technicians &mdash; consultants, vendors, specialists &mdash; without using an additional license. BeyondTrust allows external technicians but they consume a license, which creates friction and cost every time you need outside help.

FEATURE	LOGMEIN RESCUE	BEYONDTRUST	WHY IT MATTERS
Connection Speed	2.5x faster on desktop, 3x faster on web console.	Lag, slow session starts, and reconnection failures reported consistently.	Every second a technician waits is a second an employee isn't working.
Unattended Endpoints	Unlimited	Capped at 150 per license	Growth shouldn't require a new budget conversation .
Connection Methods	10+ connection methods including Zero-download screen share and Calling Card as System Service.	No way to start an attended session as a system service. All sessions require a download.	The right connection method for every situation, without friction for technicians or employees .
Licensing Model	Named or Concurrent	Concurrent only	Pay for what your team actually needs.
Scam Protection via Device & IP Restricted Access (DRAP)	Available	No equivalent capability	Protects employees from impersonation attacks that BeyondTrust's architecture cannot prevent.
AI-Powered Support	Session summaries, device analysis, screen analysis, in-session recommendations.	No AI functionality in remote support.	Faster resolutions, automatic documentation, consistent support quality at scale .
Nexthink Integration	Native	No Nexthink integration.	Without it, IT teams manually correlate data across platforms, slowing resolution .

LogMeIn Rescue vs BeyondTrust

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