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Industry Insights

5 Ways RMM Automation Saves Time and Money for MSPs
Discover how RMM automation drives efficiency, reduces costs, and increases profit margins for your MSPs.
eBook: AI in IT Management and Support
Explore the current landscape of AI adoption, perceptions, and challenges in the IT industry.
10 Features You Must Try in LogMeIn Central
Whether you’re a new customer or a seasoned veteran, let us guide you through trying Central’s 10 most useful features.
Aberdeen For More Effective Endpoint Security White Paper
Endpoint management solutions can help address the chronic ineffectiveness of endpoint security
How Central Wins Against Traditional VPN Solutions
Learn how LogMeIn Central is a better solution than traditional VPN offerings
IDC Analyst Connection Report
IDC analyzes how to protect endpoints from attacks.
LogMeIn Security
An in-depth look at LogMeIn Central's security practices
The Surprising New State of IT in a Remote World
Research findings to better understanding the challenges IT has needed to overcome from the shift to remote work and how to best redefine IT for future success
The Surprising State of IT Security Whitepaper
Read how 500 IT professionals see IT security at their companies
Top 10 LogMeIn Central Features to Support a Remote Workforce
LogMeIn Central can help you address the challenge of supporting a remote workforce with reliable remote monitoring and management.
Uncovering the Harsh Realities of Endpoint Management with LogMeIn's CTO
New LogMeIn report confirms endpoint management is critical for IT organizations.
Five challenges in Remote IT Support
Find out how LogMeIn Resolve and Rescue can address five main challenges facing remote IT support professionals today.
Nouveau rapport de recherche IDC : gestion moderne des terminaux de prestataires de services managés
Découvrez les stratégies exploitables issues du partenariat entre LogMeIn Resolve et IDC.
L'approche des services MSP axée sur la cybersécurité
Consultez notre dernier livre blanc pour découvrir comment les fournisseurs de services gérés (MSP) peuvent acquérir un avantage concurrentiel en adoptant un état d'esprit axé sur la cybersécurité.

Our Products

Deployment, Provisioning and Remote Access
Endsleigh Insurance: Driving Claims Innovation
Videos | Interactive Video Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact.
Hologic: delivering customer support efficiently and successfully
Videos | Remote Support With Rescue, Hologic has improved customer satisfaction while saving money.
Host Preferences and Background Access
Make-A-Wish: Support-related savings go back to granting wishes
Videos | Remote Support Rescue has helped Make-A-Wish and its small IT team save a tremendous amount of money and time.
One2Many Automated Scripting
One2Many Task Management
Patch Management, LogMeIn Antivirus powered by Bitdefender & Antivirius Management
Proactive Alerts
Rescue + Mobile Product Overview
Videos | Remote Support, Mobility Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well.
Rescue Product Overview
Videos | Remote Support This video introduces several of Rescue’s key features and the value they provide to Rescue users including.
To The Rescue: Calling Card Demo
Videos | Remote Support, Customer Service View the process to install, customize and use calling card and give your customers a fast track to your support organization.
To The Rescue: Scripting Demo
Videos | Remote Support, Customer Service View the process to install, customize and use scripting so you can start automating tasks and saving time!
User Management and Alerts
eBook: Time to Consolidate Your Tech Stack?
Une femme travaillant sur un ordinateur.
How much does your IT tech stack really cost – beyond just time and money? Take a look at the many reasons leaders are streamlining their approach to IT.
Datasheet: GoTo Resolve Zero Trust
Learn how to protect your devices with the industry's first-of-its kind zero trust access control.
Datasheet: GoTo Resolve Overview
Meet the all-in-one IT management solution purpose-built for today’s support challenges.
Datasheet: Rescue Resolve Central Comparison
Ensure your team is ready to handle anything and everything. Compare our IT management, access, and support solutions
What is Remote Access?
Femme utilisant le logiciel de gestion et d’accès à distance de GoTo Resolve sur son ordinateur portable
Remote access allows you to connect to a computer in another location as if that device were in front of you. Learn how it works, different types, and benefits.
LogMeIn Pro Antivirus FAQ
Explore our most common questions to familiarize yourself with LogMeIn Antivirus.
LogMeIn Pro Antivirus Feature
Learn more about how to get set up with LogMeIn Antivirus which is now included in your Pro subscription.

Remote Work Tips

Infographic: 5 Recommendations for IT Teams Supporting a Remote Workforce
Infographics | Remote Support Learn how proactive and reactive IT support boosts productivity, enhances security, and enables immediate issue resolution.
Infographic: Are You Getting Enough From Your Remote Support Solution?
Infographics | Remote Support, Customer Service When evaluating your team’s current or prospective solution, you need to look at more than just its features and also consider the results you can achieve by using the tool.
Infographic: Mobile support - Are your employees getting what they need
Infographics | Remote Support, Mobility When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees.
Infographic: Building a Successful Support Team
Infographics | Remote Support Learn how support technicians’ personalities can affect your organization’s customer service.
Infographic: Changing the Face of Customer Support
Infographics | Remote Support, Customer Service Incorporating industry research and trends, this infographic illustrates the steps a support organization should take to meet their changing customer needs.
Infographic: LogMeIn Rescue beats Bomgar: Here's why
Competitive Comparisons | Remote Support, Customer Service In a third-party comparison of LogMeIn Rescue and Bomgar remote support software by QualiTest, Rescue provides tangible benefits that Bomgar just can’t match.
Infographic: LogMeIn Rescue beats TeamViewer: Here's why
| Remote Support, Customer Service In a third-party comparison of LogMeIn Rescue and TeamViewer remote support software by Zibis Group Inc., Rescue provides tangible benefits that TeamViewer just can’t match.
Infographic: One step to transform your support processes
Infographics | Remote Support With customer data scattered across multiple tools and systems, IT representatives spend money and time searching for data that could be spent solving problems.
Infographic: Seamlessly integrate systems for better support
Infographics | Remote Support, Customer Service In the world of customer support, time is money. Not only do customers expect quick responses, they expect quick resolutions.
Infographic: Exceptional Customer Experience – The New Business Differentiator
Infographics | Remote Support, Customer Service Happy, engaged, and loyal customers can help drive revenue – and state-of-the-art technology is the engine.
Endpoint Management Buyer's Guide
A practical guide for the time and resource-constrained IT professional
Infographic: Consistent, Reliable Support
Discover the top three things keeping IT leaders up at night, and one way to solve them.
eBook: How to Maximize the Impact of LogMeIn Resolve
E-book : comment optimiser l'impact de GoTo Resolve
LogMeIn Resolve offers great benefits right out of the box, including the industry’s first zero trust security architecture.
eBook: Time to Consolidate Your Tech Stack?
Une femme travaillant sur un ordinateur.
How much does your IT tech stack really cost – beyond just time and money? Take a look at the many reasons leaders are streamlining their approach to IT.

Customer Stories

Aramark
Centralized control that keeps Aramark’s global machines online and supported.
Success Story: Arise Virtual Solutions
Learn how Arise improved support staff productivity and saved approximately $48,000 per month with Rescue.
Au Bon Pain
Streamlined, remote POS management for restaurant efficiency.
Success Story: ASHL
Logo ASHL.
Learn how LogMeIn Resolve enabled the IT Support team at ASHL Group to provide a more efficient, responsive and effective service for its hybrid workforce.
Success Story: Helpdesq
Learn how LogMeIn Resolve gave Helpdesq the flexible remote support and monitoring capabilities it needed to deliver its people-focused approach to IT support.
Success Story: Motorola
Learn how Motorola uses Rescue to decrease average handle time and no fault found device returns, as well as establish consistency of service.
Central Customer Success Story: Clevespace Interactive
Learn how Clevespace Interactive uses Central to support their clients
Success Story : Central Customer Success Story: DeLaval International
Discover how DeLaval International uses LogMeIn Central for Customer Support
Central Customer Success Story: Gable
Discover how Gable uses LogMeIn Central to support their signage technology
Customer Success Story: JHB Consulting Inc.
Learn how JHB Consulting trusts LogMeIn Central to a create seamless proactive IT experience for their clients
Customer Success Story: LeafTech
Learn how LeafTech IT Consulting relies on LogMeIn Central to keep their customers smiling.
Success Story: Lenovo
By leveraging Rescue, Lenovo has successfully transformed its global support operations, offering faster, more efficient service while reducing costs.
Pourquoi une organisation à but non lucratif choisira la solution LogMeIn plutôt que TeamViewer
Une grande organisation à but non lucratif a opté pour LogMeIn après avoir rencontré des problèmes de compatibilité, des processus complexes et d'autres restrictions en utilisant TeamViewer comme solution d'assistance informatique à distance.
Uncovering the Latest IT Trends, Threats, & ROI Solutions Deliver
Understanding the 7 biggest IT trends, threats, and the shocking value Remote Monitoring and Management solutions deliver.
Rug Doctor LLC
Proactively remote control and automatically update multiple systems simultaneously.
Shift4 Payments
Improve system uptime and proactively resolve issues without interrupting end users
Customer Success Story: Step 1 Software
Discover how Step 1 Software uses LogMeIn Central and Rescue to provide proactive & reactive IT support
Central Customer Success Story: Technology & Beyond
Learn how a traditional break/fix company uses Central to manage their computers
Success Story: Telecom Technicians, Inc.
See how Telecom Technicians, Inc. were able to simplify their tech stack, reduce IT spend, and make up for wasted time with LogMeIn Resolve.

Analyst Reports

Analyzing the Ai Global Market
Keep an active tab on your IT infrastructure with LogMeIn Central
A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Analyst Reports | Remote Support Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.
The Complete Guide to Communicating the Business Value of IT Support
If you're an enterprise IT support leader, translating the business value of what IT does is increasingly important and especially in today's digital world.
Global Ai Report
Keep an active tab on your IT infrastructure with LogMeIn Central
IDC: Transforming the User Experience through Best-in-Class Support
Analyst Reports | Remote Support, Customer Service View the latest IDC research and understand what it take to transform you customer experience.
Opinions on ai
Keep an active tab on your IT infrastructure with LogMeIn Central
Overcoming CX Challenges with Remote Support
Analyst Reports | Remote Support, Customer Service The right remote support tool can help businesses overcome obstacles and create a consistent customer experience.
The Importance of Remote Support in a Shift-Left World
Analyst Reports | Remote Support In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.
Mobile Devices: The New Frontier for IT
Analyst Reports | Remote Support, Mobility How IT organizations can provide robust tech support for both corporate-owned and personal mobile devices.
Who Needs Co-browsing?
Analyst Reports | Customer Service Get on the same page with customers to benefit your business.
Ai Jobs in the Market
Keep an active tab on your IT infrastructure with LogMeIn Central

Datasheets

Why Data Protection Is a Must-Have for MSPs
Learn how the LogMeIn Resolve Data Protection Suite powered by Acronis helps MSPs deliver reliable, end-to-end protection.
Mobile Device Management (MDM) Feature Spotlight
LogMeIn Resolve MDM makes it simple for MSPs to centrally manage all of their customers’ smartphones, tablets, and laptops—whether they run on Android, Apple, or Windows. Deliver secure, efficient, and scalable device management to support both your clients and your growing business.
The All-In-One IT Management Platform MSPs Need
Managing separate RMM, MDM, and remote support tools can be complicated and quickly eat into your margins. LogMeIn Resolve streamlines your operations by combining RMM, MDM, and remote support into one unified platform.
Why and How MSPs Should Sell MDM to Customers
Businesses are increasingly relying on mobile devices, but unmonitored endpoints create serious security risks. Without effective MDM, your customers are vulnerable—making this the perfect opportunity for MSPs to add value and generate new revenue streams.
Getting Started with Calling Card
Datasheets | Remote Support Calling Card overview for Administrators and Technicians.
How to Select the Right Remote Support Tool for a Remote Workforce
Datasheets | Remote Support This guide details each of these factors and provides a checklist for use as you reassess any current tools and work through your remote support solution selection.
Improving Customer Support for Exceptional Customer Experience
Datasheets | Remote Support, Customer Service Tips on changing customer expectations and delivering on customer's needs.
Infographic: Mobile Support Is No Longer an Option
Infographics | Remote Support, Mobility Learn why information technology and technical support organizations shouldn't discount the need to offer services for mobile devices.
Rescue Command Center
Datasheets | Balance the effectiveness and efficiency of your support from a single interface with Rescue's Command Center
Rescue Live Lens
Datasheets | Interactive Video, Mobility, Customer Service Seamless, secure camera sharing with zero downloads.
Rescue Overview
Datasheets | Solve everything. Solve problems securely and reliably with Rescue by LogMeIn.
Rescue ServiceNow Integration
Datasheets | Extend the power of now with the LogMeIn Rescue & ServiceNow integration!
Rescue In-App Support: Rescue Your Customers Right Where They Are
Datasheets | Mobility Your customers are using mobile apps, so you'll want to be rescuing them right where they are with Rescue In-App support.
What Matters Most in a Remote Support Solution
Datasheets | Remote Support A recent online survey of those using remote support tools found these considerations mattered most.

Webinaires à la demande

Practical AI for IT Agents: Virtual Technician

Discover how LogMeIn Resolve’s AI is built for real IT teams solving real problems—live demos included.

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Trends, Truths, and the Practicality of AI

Discover why, despite 62% of employees believing AI is significantly overhyped, 86% admit they aren’t tapping its full potential—and what that means for your organization.

Watch Now >

Faites évoluer votre activité de MSP : gérez votre base de connaissances

Découvrez des méthodes permettant aux MSP de se constituer une base de connaissances interne bien structurée pour gagner en efficacité. Découvrez en quoi LogMeIn Resolve permet de rationnaliser la documentation et l'assistance grâce à l'automatisation intégrée.

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Rescue : nouveautés de juin et prochaine feuille de route

Rejoignez l'équipe produit de Rescue : nous allons passer en revue les dernières sorties et vous donner un aperçu exclusif de ce qui vous attend au cours de l'année.

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Rétrospective des fonctionnalités : une série Resolve pour les clients

Dans ce webinaire rapide de 30 minutes, vous découvrirez les fonctionnalités les plus récentes (publiées le mois dernier) de LogMeIn Resolve, notre solution tout-en-un de gestion et d'assistance informatique.

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Une assistance améliorée depuis le centre de contact jusqu'au terrain

Découvrez en quoi l'assistance à distance évolue pour atteindre les objectifs en matière d'expérience client, d'expérience employé et de retour sur investissement, ainsi que les points de vue de Siemens et LogMeIn sur la technologie, les mesures et la stratégie de service.

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Faites évoluer votre activité de MSP avec la gestion automatisée des correctifs

Découvrez comment LogMeIn Resolve automatise la gestion des correctifs pour assurer la sécurité et l'évolutivité de votre MSP.

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Gagnez en efficacité et augmentez votre chiffre d'affaires avec Resolve MDM

Découvrez comment LogMeIn Resolve MDM aide les MSP à rationaliser les processus, à renforcer la sécurité et à stimuler la croissance.

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Faites évoluer votre activité de MSP : comment monétiser la gestion des appareils mobiles auprès de votre base de clients

Découvrez des solutions qui permettent aux MSP de tirer parti de l'essor du travail hybride et des politiques BYOD pour générer de nouveaux revenus grâce aux services de gestion des appareils mobiles (MDM).

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Faites évoluer votre activité de MSP : témoignage de Helpdesq

Dans cette session rapide de 30 minutes, vous verrez comment Helpdesq se démarque dans l'univers des MSP en mettant l'accent sur les personnes plutôt que sur la technologie.

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Définir des indicateurs de performance clés (KPI) importants : comment démontrer la valeur de l'informatique

Aujourd'hui, de nombreux responsables informatiques ont du mal à communiquer sur leur valeur commerciale et sur la manière dont ils contribuent à la stratégie centrale de l'entreprise.

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En première ligne : comment les vraies entreprises utilisent l'assistance à distance

Aujourd'hui, les équipes d'assistance informatique doivent être en mesure de prendre en charge n'importe quel appareil, où qu'il se trouve, à l'heure où les entreprises repoussent les limites toujours plus loin.

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Ne sacrifiez plus la sécurité : 10 fonctionnalités à utiliser pour sécuriser votre entreprise

Dans l'environnement actuel, nous savons qu'il est plus important que jamais de répondre aux exigences croissantes en matière de sécurité.

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Ne servez pas d'appât : sécuriser l'accès à distance à l'âge d'or de la cybercriminalité

L'afflux d'outils de bureau à distance a permis aux entreprises de servir leurs clients et leurs employés à grande échelle, mais cette commodité a eu un coût élevé.

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S'attaquer à l'efficacité : des fonctionnalités basées sur l'IA pour des équipes informatiques efficaces

Les chefs de produit expliquent en quoi les fonctionnalités basées sur l'IA de LogMeIn Resolve permettent de rationaliser les opérations informatiques et de gagner en efficacité.

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Série sur la sécurité de la gestion des appareils mobiles : gestion des appareils Android et iOS

Découvrez comment intégrer et gérer les appareils sur différents systèmes d'exploitation, comme Android et iOS, tout en tenant compte des politiques propres à chacun d'entre eux.

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Série sur la sécurité en matière de gestion des appareils mobiles : protéger les données de l'entreprise et des appareils personnels

Découvrez en quoi LogMeIn Resolve sécurise les données de l'entreprise tout en préservant la confidentialité des données personnelles au sein de votre entreprise.

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L'avenir de l'assistance informatique : un guide pour mettre l'IA au service de votre réussite

Découvrez la façon dont l'IA transforme l'assistance informatique avec le point de vue du secteur sur les avantages clés, les défis et les opportunités futures pour les équipes informatiques et les MSP.

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Migrer vers l'informatique moderne grâce à la gestion des appareils mobiles

Découvrez comment les entreprises de toutes tailles peuvent sécuriser, gérer et prendre en charge les appareils en toute facilité avec LogMeIn Resolve MDM lors de ce webinaire comprenant une démonstration interactive du produit animée par nos experts.

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Faites évoluer votre activité de MSP : concevoir et mettre en œuvre des accords de niveau de service (SLA)

Découvrez comment les MSP peuvent concevoir des accords de niveau de service qui correspondent à la fois aux attentes des clients et aux capacités de prestation de services internes.

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Des données à l'impact : en quoi l'IA façonne l'avenir de l'assistance à distance

Découvrez les dernières tendances en matière d'IA, avec des données clés qui démontrent son potentiel.

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Assistance à distance sécurisée : la lutte contre le paysage changeant des menaces

Découvrez des fonctionnalités d'assistance à distance sécurisée et des caractéristiques de protection incontournables.

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Série sur la sécurité de la gestion des appareils mobiles : maîtriser la gouvernance des données mobiles

Découvrez en quoi la gestion des appareils mobiles permet de garantir la conformité des données, de sécuriser les informations sensibles et d'optimiser les pratiques de gouvernance des données mobiles.

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